Please help to revise the following response: Please wait, don't answer, I would like to give your story and background. First, We helped client but get 2-star review. We emailed yesterday as follow: Dear Kathy,

I hope this message finds you well. We recently came across your review on our Etsy page and we were genuinely surprised to see that you left a 2-star rating. Throughout our communication, we thought we had a good understanding and supported each other. You put so many “thank you” in your emails. We even mentioned how your story had an impact on us.

You had reached out to us initially to request the video, stating that you purchased our pattern to make a heartfelt gift for a friend who recently underwent a heart transplant. We were happy to assist you and promptly send you the assembly video via Gmail.

We apologize for any confusion caused and appreciate you bringing the matter to our attention. Upon reviewing your inquiries, we have noticed a mistake in our response - it should indeed be CH2 instead of CH2. We apologize for this oversight and are in the process of making the necessary revisions.

To further assist you, we also sent you the pot pattern and leave pattern, and a token of appreciation We genuinely care about your satisfaction and your friend’s speedy recovery.

As a small business, we try our best to assist our customers and provide excellent service. The Carnation flower pattern you purchased was priced at only $3.98. Despite this, we went the extra mile to not only provide you with a video but also additional free patterns and instructions on wire assembling. We value and appreciate your feedback, and we thank you for pointing out the mistake in row 20.

We understand that you may have been disappointed with your experience. We would like to make amends and do everything we can to change your perception of our business. Is there anything we can do to make things, right?

As small business owner, we strive to provide quality products and exceptional customer service, we are proud be a star seller. Will we lose this September? We appreciate your understanding and support in this matter.

We genuinely appreciate your feedback. We hope you will consider changing your review and giving us another chance to serve you better. Please feel free to reach out to us with any further questions or concerns.

Best regards,
ACE Beans Shop   -------------------------------------------------------------------------------------- She wrote back as follow: Hello, I'm sorry that my review felt so harsh, but I really believe that I shouldn't have had to reach out so many times to get directions and corrections. You say that you corrected the pattern, but I still don't have it. I visited my purchase hoping that you updated it so that I could download the corrected pattern, but it's the same incorrect pattern. The instructions are incomplete, so hence my review. I also still don't know what's supposed to be stuffed, so some of my previous questions are still unanswered. I really do appreciate your quick response...I just wish that you had answered all my questions and that I would have had to reach out so many times. I can't work on the pattern until I have a corrected version. I also don't understand in your email where you corrected the pattern from CH2 to CH2...what's the change? I understand that the pot is a separate pattern; that's not my issue. I was simply asking about it. Could you please send me the corrected pattern so that I can make this? I love the design, and I'm happy I found it. I just really want to make this for my friend. Thank you again. --------------------------Now, I need your help to revise my response, hope she can change review in polite way: Dear Kathy,
We are trying our best to answer your questions. Just I said, we always strive to provide best products and services. We provide videos and even bring the leave pattern and pot pattern in a short time without any charges. We are shocked that we are still in process your questions, you are already jump to 2-star review. 
Be honest, your questions came one by one and is not easy to answer, we have to put a lot of efforts. Let’s continue your question. We did correct the pattern. “I visited my purchase hoping that you updated it so that I could download the corrected pattern, but it's the same incorrect pattern” ---That’s how Etsy works, we uploaded our pattern to Etsy, when you purchased the pattern, you got download directly from Etsy Platform. It means that you got the pattern which the point/date you bought. Whenever update version only effected future customer. After our last email, you did not response and asked for a new version. We assumed you already figured it out. Sorry for the misunderstanding. Please feel free to contact us anytime. PS we just noticed that you bought it on July 8th, almost 2 months ago.
Your second question: “I also still don't know what's supposed to be stuffed”. We thought the video we sent you showed. The head stuff is soft cotton. The body stuff depends, if you crochet very tight, you don’t need any stuff.  
The third question: “the pattern from CH2 to CH2” -Sorry, it is typo. Should be the pattern from SC2 to CH2.
In you review, you mentioned that you didn't know that the seller had video until you went back and read the reviews. It is not true. We listed the video in listing title and descriptions from day one. There are 60 minutes long videos. Not anyone want them. We only share per request, which we mentioned in descprition.
So far, I think we have answered all your questions. Again, please contact us if you have any questions. We will email you the updated pattern.
As small business owner, we strive to provide quality products and exceptional customer service, we are proud be a star seller. Will we lose this September? We appreciate your understanding and support in this matter.

We genuinely appreciate your feedback. We hope you will consider changing your review and giving us another chance to serve you better. Please feel free to reach out to us with any further questions or concerns.
Best regards,  --- thanks