Unleashing the full potential of unstructured data

Viable's platform makes it effortless for customers to extract insights from their unstructured data in platforms like Zendesk, Intercom, Gong, and more through their seamless integrations, continuous syncing, and automated analysis. In just a few clicks, the platform categorizes data into themes, and provides a week-over-week analysis to help customers understand the context behind their data, churn risk, and even the user profiles of those delivering that specific feedback. Viable's customers can also ask the AI more complex questions about their data and receive insights based on the relevant data set.Viable's customers have saved nearly 1,000 hours per year, reduced support ticket volumes, and decreased customer churn since implementing their insights. 'With Viable, we've been able to analyze unstructured data on a scale that was previously impossible,' says Kalie Bishop, VP of Customer Support at Sticker Mule. 'Previously, we depleted valuable resources manually reviewing, tagging, and analyzing qualitative feedback.' We've revolutionized our approach, using Viable's powerful insights to swiftly identify areas of improvement and save our managers hundreds of hours.Kalie Bishop, VP of Customer Support at Sticker MuleViable has become an essential tool for businesses that want to make data-driven decisions based on the entirety of their data, not just easy-to-measure quantitative KPIs. With GPT-4's advanced capabilities, Viable is able to deliver insights that are accurate, nuanced, and actionable, helping their customers stay ahead of the competition.Viable: Generative Analysis01:08


True comprehension requires context

Summarization and analysis are distinct ML tasks with different training data and models: summarization compresses information, while analysis adds context for better comprehension. When converting vast data into accurate reports, summarization overlooks crucial nuances essential for grasping true customer sentiment and can distort data, leading to flawed business decisions. Text like online reviews and support tickets are often rife with ambiguity, sarcasm, and negation, requiring additional context for real comprehension. Viable has tackled this challenge by fine-tuning OpenAI's LLMs to deliver fast and accurate insights from customer support interactions to recorded transcripts and everything in between, using GPT-4 to analyze qualitative data on a scale that exceeds current techniques and performance. Viable's platform provides companies with actionable insights to improve their Net Promoter Score (NPS), reduce support ticket volumes, and better inform their product roadmaps, all while saving on operating costs.


AI-powered insights for smarter, quicker business strategy

Any smart business decision is grounded in actionable insights—whether they help identify a new product to launch, upgrade existing services, or understand what customers are loving (or not loving) about a product. However, business leaders are all too familiar with how difficult culling and analyzing vast amounts of customer feedback can be in order to gain the insights needed to inform business strategy.Beginning in 2017, Yabble created a platform where organizations could easily analyze thousands of customer data points shared through surveys or customer feedback forms, and pull together clear, data-backed insights. In 2021, they added Yabble Query, a tool that allows users to ask Yabble a myriad of questions to better understand their own data, and uses AI-powered algorithms to provide relevant insights into the questions most important to users so they can spend less time analyzing data and more time driving the business. This year, they introduced Yabble Count, an AI tool that analyzes thousands of comments and other unstructured data sets, categorizing them by sentiment, and organizing data into themes and subthemes to understand the key topics and feedback resonating with customers.


Using GPT-3 to deliver more complex insights, more swiftly

Using OpenAI's GPT-3 natural language comprehension capabilities, Yabble was able to rapidly transform complex, unstructured data into relevant themes and subthemes. Using GPT-3, data sets that would usually take Yabble teams days to code and develop insights for, were now being translated into meaningful themes in minutes. GPT-3 also allowed Yabble Query to understand and process more complex questions from users and respond with more germane insights that were sure to be based on the relevant data set.'As our customer base grew, the kinds of questions people had about their data and what they wanted to understand naturally grew more complex,' says Ben. 'With GPT-3, we were not only able to field more complex, nuanced questions in Yabble Query, but the responses we were providing were more relevant and insightful. Query went from helpful to our customers to absolutely essential to their business strategy.'Visit Yabble


Time-intensive coding that needs artificial intelligence

While Yabble was seeing success with helping some of the biggest brands better understand their customers, they were getting bogged down in the manual labor required to develop actionable insights from their customers' data. They would spend days or even weeks translating data sets—until they worked with OpenAI.'Users were loving how easy it was to finally understand mountains of data and feedback forms and have that information presented in a digestible way but it took weeks in some cases to analyze data sets for some clients,' says Ben Roe, Head of Product at Yabble. 'We knew that if we wanted to expand our existing offers, we needed artificial intelligence to do a lot of the heavy lifting so we could spend our time and creative energy elsewhere—OpenAI fit the bill perfectly.'We knew that if we wanted to expand our existing offers, we needed artificial intelligence to do a lot of the heavy lifting so we could spend our time and creative energy elsewhere—OpenAI fit the bill perfectly.Ben Roe, Head of Product at Yabble


Simple tools for creating fast, high-quality commercials

Since launching in 2017, Waymark has established itself as the leading platform to create TV commercials and digital video ads—one of the most powerful ways for businesses to introduce their products, services, and events. With an extensive library of professionally-produced templates that anyone can edit, regardless of technical background, Waymark reduces the barriers that prevent so many would-be advertisers from launching successful video campaigns.While Waymark made video creation accessible and easy for anyone, their product research showed that two out of three people still struggled with what to say in those videos. Their copywriters had created industry-based video scripts for top industries, but they often proved too vague and required a lot of customer input. Waymark started to solve this problem with a proprietary script-writing feature, but the results were still too generic for many businesses. As Waymark's business grew and their customer base diversified, the challenge only grew more complex.Waymark founder Nathan Labenz was never satisfied with the limitations of the rules-based script-writing feature, and had been hunting for a better solution for years. 'Our power users were spending too much time editing scripts, and other users would simply give up altogether. I was committed to getting scriptwriting right, but it's been a huge challenge,' says Labenz. 'I've tried every AI-powered product available over the last five years, but found nothing that could effectively summarize a business's online footprint, let alone write effective marketing copy, until GPT-3.'I've tried every AI-powered product available over the last five years, but found nothing that could effectively summarize a business's online footprint, let alone write effective marketing copy, until GPT-3.Waymark founder Nathan Labenz


Using GPT-3 to create tailored scripts for every customer

Waymark uses fine-tuned GPT-3 models to create a qualitatively different script writing experience. After integrating GPT-3, users now receive original, custom scripts for their business in seconds. For Waymark, the evolution from a do-it-yourself to a done-for-you model elevates their mission to make video creation accessible. They now describe themselves as 'the world's first natural-language video creation platform.''I've been impressed, to say the least,' says Alex Persky-Stern, Waymark CEO. 'We see that customers are spending far less time editing their scripts because Waymark is producing more relevant, accurate, and compelling copy from the beginning. Especially for companies that work with lots of local businesses, this is a dramatic time and cost-saving enhancement that allows them to pitch, sell, and support more local advertisers.'Visit Waymark


Powering the 'brains' of non-playable characters

Being transported to another time and space, or simply being a different version of ourselves are some of the many reasons people are drawn to their favorite video games and stories.Rich, nuanced, and well-written characters are core parts of any good story. Using Inworld, creators can bring a non-playable character to life in minutes, commonly known as a NPC, using natural language to describe the character's personality. They can also tailor elements of cognition and behavior, including the character's goals, motivations, manners of speech, memories, and even voice.D&D Game Master, designed by Gary-ArnesonZeus, designed by Lowkey_LokiQueen of DragonsHowever, there's always been a challenge with NPCs, who are limited to a predefined script that is activated based on what the main character says or does. In other words, the rich characters who players befriend or battle are only as complex as the scripts created for them.With GPT-3, we had more time and creative energy to invest in our proprietary technology that powers the next generation of NPCs.Kylan Gibbs, Chief Product Officer and Co-founder of Inworld


Building on strong foundations with GPT-3

As a startup with limited resources, building language models from the ground up would have been time consuming and expensive for Inworld. OpenAI's GPT-3 language model provided them a foundation on which to build their own proprietary tech stack. By leveraging GPT-3 as one of 20 machine learning models, Inworld was able to build out differentiated aspects of characters' personalities including emotions, memory, and behaviors.Private Detective, designed byProfMoriartyOcean, designed by AnonAnonDiscord, designed by Garry12gg'[Using GPT-3] allowed us to focus on other areas because we didn't have to innovate from the ground up,' said Kylan Gibbs, Chief Product Officer and Co-founder of Inworld. 'It allowed us to take advantage of the work and foundational model OpenAI provided to make NPC dialogue and behavior more relevant..''It's no secret that startups function with a small and mighty team, so we wanted to make sure our team's time was focused on the technology that would help us push the boundaries of storytelling and character personalities,' said Gibbs. 'With GPT-3, we had more time and creative energy to invest in our proprietary technology that powers the next generation of NPCs.'Visit Inworld


2. Usage Requirements

(a) Use of Services. You may access, and we grant you a non-exclusive right to use, the Services in accordance with these Terms. You will comply with these Terms and all applicable laws when using the Services. We and our affiliates own all rights, title, and interest in and to the Services.(b) Feedback. We appreciate feedback, comments, ideas, proposals and suggestions for improvements. If you provide any of these things, we may use it without restriction or compensation to you.(c) Restrictions. You may not (i) use the Services in a way that infringes, misappropriates or violates any person's rights; (ii) reverse assemble, reverse compile, decompile, translate or otherwise attempt to discover the source code or underlying components of models, algorithms, and systems of the Services (except to the extent such restrictions are contrary to applicable law); (iii) use output from the Services to develop models that compete with OpenAI; (iv) except as permitted through the API, use any automated or programmatic method to extract data or output from the Services, including scraping, web harvesting, or web data extraction; (v) represent that output from the Services was human-generated when it is not or otherwise violate our Usage Policies; (vi) buy, sell, or transfer API keys without our prior consent; or (vii), send us any personal information of children under 13 or the applicable age of digital consent. You will comply with any rate limits and other requirements in our documentation. You may use Services only in geographies currently supported by OpenAI.(d) Third Party Services. Any third party software, services, or other products you use in connection with the Services are subject to their own terms, and we are not responsible for third party products.


1. Registration and Access

You must be at least 13 years old to use the Services. If you are under 18 you must have your parent or legal guardian's permission to use the Services. If you use the Services on behalf of another person or entity, you must have the authority to accept the Terms on their behalf. You must provide accurate and complete information to register for an account. You may not make your access credentials or account available to others outside your organization, and you are responsible for all activities that occur using your credentials.


3. Content

(a) Your Content. You may provide input to the Services ('Input'), and receive output generated and returned by the Services based on the Input ('Output'). Input and Output are collectively 'Content.' As between the parties and to the extent permitted by applicable law, you own all Input. Subject to your compliance with these Terms, OpenAI hereby assigns to you all its right, title and interest in and to Output. This means you can use Content for any purpose, including commercial purposes such as sale or publication, if you comply with these Terms. OpenAI may use Content to provide and maintain the Services, comply with applicable law, and enforce our policies. You are responsible for Content, including for ensuring that it does not violate any applicable law or these Terms.(b) Similarity of Content. Due to the nature of machine learning, Output may not be unique across users and the Services may generate the same or similar output for OpenAI or a third party. For example, you may provide input to a model such as 'What color is the sky?' and receive output such as 'The sky is blue.' Other users may also ask similar questions and receive the same response. Responses that are requested by and generated for other users are not considered your Content.(c) Use of Content to Improve Services. We do not use Content that you provide to or receive from our API ('API Content') to develop or improve our Services. We may use Content from Services other than our API ('Non-API Content') to help develop and improve our Services. You can read more here about how Non-API Content may be used to improve model performance. If you do not want your Non-API Content used to improve Services, you can opt out by filling out this form. Please note that in some cases this may limit the ability of our Services to better address your specific use case.(d) Accuracy. Artificial intelligence and machine learning are rapidly evolving fields of study. We are constantly working to improve our Services to make them more accurate, reliable, safe and beneficial. Given the probabilistic nature of machine learning, use of our Services may in some situations result in incorrect Output that does not accurately reflect real people, places, or facts. You should evaluate the accuracy of any Output as appropriate for your use case, including by using human review of the Output.


4. Fees and Payments

(a) Fees and Billing. You will pay all fees charged to your account ('Fees') according to the prices and terms on the applicable pricing page, or as otherwise agreed between us in writing. We have the right to correct pricing errors or mistakes even if we have already issued an invoice or received payment. You will provide complete and accurate billing information including a valid and authorized payment method. We will charge your payment method on an agreed-upon periodic basis, but may reasonably change the date on which the charge is posted. You authorize OpenAI and its affiliates, and our third-party payment processor(s), to charge your payment method for the Fees. If your payment cannot be completed, we will provide you written notice and may suspend access to the Services until payment is received. Fees are payable in U.S. dollars and are due upon invoice issuance. Payments are nonrefundable except as provided in this Agreement.(b) Taxes. Unless otherwise stated, Fees do not include federal, state, local, and foreign taxes, duties, and other similar assessments ('Taxes'). You are responsible for all Taxes associated with your purchase, excluding Taxes based on our net income, and we may invoice you for such Taxes. You agree to timely pay such Taxes and provide us with documentation showing the payment, or additional evidence that we may reasonably require. OpenAI uses the name and address in your account registration as the place of supply for tax purposes, so you must keep this information accurate and up-to-date.(c) Price Changes. We may change our prices by posting notice to your account and/or to our website. Price increases will be effective 14 days after they are posted, except for increases made for legal reasons or increases made to Beta Services (as defined in our Service Terms), which will be effective immediately. Any price changes will apply to the Fees charged to your account immediately after the effective date of the changes.(d) Disputes and Late Payments. If you want to dispute any Fees or Taxes, please contact ar@openai.com within thirty (30) days of the date of the disputed invoice. Undisputed amounts past due may be subject to a finance charge of 1.5% of the unpaid balance per month. If any amount of your Fees are past due, we may suspend your access to the Services after we provide you written notice of late payment.(e) Free Tier. You may not create more than one account to benefit from credits provided in the free tier of the Services. If we believe you are not using the free tier in good faith, we may charge you standard fees or stop providing access to the Services.


5. Confidentiality, Security and Data Protection

(a) Confidentiality. You may be given access to Confidential Information of OpenAI, its affiliates and other third parties. You may use Confidential Information only as needed to use the Services as permitted under these Terms. You may not disclose Confidential Information to any third party, and you will protect Confidential Information in the same manner that you protect your own confidential information of a similar nature, using at least reasonable care. Confidential Information means nonpublic information that OpenAI or its affiliates or third parties designate as confidential or should reasonably be considered confidential under the circumstances, including software, specifications, and other nonpublic business information. Confidential Information does not include information that: (i) is or becomes generally available to the public through no fault of yours; (ii) you already possess without any confidentiality obligations when you received it under these Terms; (iii) is rightfully disclosed to you by a third party without any confidentiality obligations; or (iv) you independently developed without using Confidential Information. You may disclose Confidential Information when required by law or the valid order of a court or other governmental authority if you give reasonable prior written notice to OpenAI and use reasonable efforts to limit the scope of disclosure, including assisting us with challenging the disclosure requirement, in each case where possible.(b) Security. You must implement reasonable and appropriate measures designed to help secure your access to and use of the Services. If you discover any vulnerabilities or breaches related to your use of the Services, you must promptly contact OpenAI and provide details of the vulnerability or breach.(c) Processing of Personal Data. If you use the Services to process personal data, you must provide legally adequate privacy notices and obtain necessary consents for the processing of such data, and you represent to us that you are processing such data in accordance with applicable law. If you will be using the OpenAI API for the processing of 'personal data' as defined in the GDPR or 'Personal Information' as defined in CCPA, please fill out this form to request to execute our Data Processing Addendum.


8. Dispute Resolution

YOU AGREE TO THE FOLLOWING MANDATORY ARBITRATION AND CLASS ACTION WAIVER PROVISIONS:(a) MANDATORY ARBITRATION.  You and OpenAI agree to resolve any past or present claims relating to these Terms or our Services through final and binding arbitration, except that you have the right to opt out of these arbitration terms, and future changes to these arbitration terms, by filling out this form within 30 days of agreeing to these arbitration terms or the relevant changes.  (b) Informal Dispute Resolution. We would like to understand and try to address your concerns prior to formal legal action.  Before filing a claim against OpenAI, you agree to try to resolve the dispute informally by sending us notice at dispute-resolution@openai.com of your name, a description of the dispute, and the relief you seek.  If we are unable to resolve a dispute within 60 days, you may bring a formal proceeding.  Any statute of limitations will be tolled during the 60-day resolution process.  If you reside in the EU, the European Commission provides for an online dispute resolution platform, which you can access at https://ec.europa.eu/consumers/odr.(c) Arbitration Forum.  Either party may commence binding arbitration through ADR Services, an alternative dispute resolution provider.  The parties will pay equal shares of the arbitration fees.  If the arbitrator finds that you cannot afford to pay the arbitration fees and cannot obtain a waiver, OpenAI will pay them for you.  OpenAI will not seek its attorneys' fees and costs in arbitration unless the arbitrator determines that your claim is frivolous.(d) Arbitration Procedures.  The arbitration will be conducted by telephone, based on written submissions, video conference, or in person in San Francisco, California or at another mutually agreed location.  The arbitration will be conducted by a sole arbitrator by ADR Services under its then-prevailing rules.  All issues are for the arbitrator to decide, except a California court has the authority to determine (i) the scope, enforceability, and arbitrability of this Section 8, including the mass filing procedures below, and (ii) whether you have complied with the pre-arbitration requirements in this section.  The amount of any settlement offer will not be disclosed to the arbitrator by either party until after the arbitrator determines the final award, if any.(e). Exceptions.  This arbitration section does not require arbitration of the following claims: (i) individual claims brought in small claims court; and (ii) injunctive or other equitable relief to stop unauthorized use or abuse of the Services or intellectual property infringement.(f) NO CLASS ACTIONS. Disputes must be brought on an individual basis only, and may not be brought as a plaintiff or class member in any purported class, consolidated, or representative proceeding.  Class arbitrations, class actions, private attorney general actions, and consolidation with other arbitrations are not allowed.  If for any reason a dispute proceeds in court rather than through arbitration, each party knowingly and irrevocably waives any right to trial by jury in any action, proceeding, or counterclaim.  This does not prevent either party from participating in a class-wide settlement of claims.(g) Mass Filings


7. Indemnification; Disclaimer of Warranties; Limitations on Liability

(a) Indemnity. You will defend, indemnify, and hold harmless us, our affiliates, and our personnel, from and against any claims, losses, and expenses (including attorneys' fees) arising from or relating to your use of the Services, including your Content, products or services you develop or offer in connection with the Services, and your breach of these Terms or violation of applicable law.(b) Disclaimer. THE SERVICES ARE PROVIDED 'AS IS.' EXCEPT TO THE EXTENT PROHIBITED BY LAW, WE AND OUR AFFILIATES AND LICENSORS MAKE NO WARRANTIES (EXPRESS, IMPLIED, STATUTORY OR OTHERWISE) WITH RESPECT TO THE SERVICES, AND DISCLAIM ALL WARRANTIES INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, NON-INFRINGEMENT, AND QUIET ENJOYMENT, AND ANY WARRANTIES ARISING OUT OF ANY COURSE OF DEALING OR TRADE USAGE. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ACCURATE OR ERROR FREE, OR THAT ANY CONTENT WILL BE SECURE OR NOT LOST OR ALTERED.(c) Limitations of Liability. NEITHER WE NOR ANY OF OUR AFFILIATES OR LICENSORS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, OR DATA OR OTHER LOSSES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR AGGREGATE LIABILITY UNDER THESE TERMS SHALL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID FOR THE SERVICE THAT GAVE RISE TO THE CLAIM DURING THE 12 MONTHS BEFORE THE LIABILITY AROSE OR ONE HUNDRED DOLLARS ($100). THE LIMITATIONS IN THIS SECTION APPLY ONLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.


9. General Terms

(a) Relationship of the Parties.  These Terms do not create a partnership, joint venture or agency relationship between you and OpenAI or any of OpenAI's affiliates.  OpenAI and you are independent contractors and neither party will have the power to bind the other or to incur obligations on the other's behalf without the other party's prior written consent.(b) Use of Brands.  You may not use OpenAI's or any of its affiliates' names, logos, or trademarks, without our prior written consent.(c) U.S.  Federal Agency Entities. The Services were developed solely at private expense and are commercial computer software and related documentation within the meaning of the applicable U.S.  Federal Acquisition Regulation and agency supplements thereto.(d) Copyright Complaints. If you believe that your intellectual property rights have been infringed, please send notice to the address below or fill out this form.  We may delete or disable content alleged to be infringing and may terminate accounts of repeat infringers.Written claims concerning copyright infringement must include the following information:A physical or electronic signature of the person authorized to act on behalf of the owner of the copyright interest;A description of the copyrighted work that you claim has been infringed upon;A description of where the material that you claim is infringing is located on the site;Your address, telephone number, and e-mail address;A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; andA statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.(e) Assignment and Delegation. You may not assign or delegate any rights or obligations under these Terms, including in connection with a change of control.  Any purported assignment and delegation shall be null and void.  We may assign these Terms in connection with a merger, acquisition or sale of all or substantially all of our assets, or to any affiliate or as part of a corporate reorganization.(f) Modifications.  We may amend these Terms from time to time by posting a revised version on the website, or if an update materially adversely affects your rights or obligations under these Terms we will provide notice to you either by emailing the email associated with your account or providing an in-product notification.  Those changes will become effective no sooner than 30 days after we notify you.  All other changes will be effective immediately.  Your continued use of the Services after any change means you agree to such change.(g) Notices. All notices will be in writing.  We may notify you using the registration information you provided or the email address associated with your use of the Services.  Service will be deemed given on the date of receipt if delivered by email or on the date sent via courier if delivered by post


8. Dispute Resolution

If, at any time, 30 or more similar demands for arbitration are asserted against OpenAI or related parties by the same or coordinated counsel or entities ('Mass Filing'), ADR Services will randomly assign sequential numbers to each of the Mass Filings .  Claims numbered 1-10 will be the 'Initial Test Cases' and will proceed to arbitration first.  The arbitrators will render a final award for the Initial Test Cases within 120 days of the initial pre-hearing conference, unless the claims are resolved in advance or the parties agree to extend the deadline.  The parties will then have 90 days (the 'Mediation Period') to resolve the remaining cases in mediation based on the awards from the Initial Test Cases.  If the parties are unable to resolve the outstanding claims during this time, the parties may choose to opt out of the arbitration process and proceed in court by providing written notice to the other party within 60 days after the Mediation Period.  Otherwise, the remaining cases will be arbitrated in their assigned order.  Any statute of limitations will be tolled from the time the Initial Test Cases are chosen until your case is chosen as described above.(h) Severability.  If any part of this Section 8 is found to be illegal or unenforceable, the remainder will remain in effect, except that if a finding of partial illegality or unenforceability would allow Mass Filing or class or representative arbitration, this Section 8 will be unenforceable in its entirety.  Nothing in this section will be deemed to waive or otherwise limit the right to seek public injunctive relief or any other non-waivable right, pending a ruling on the substance of such claim from the arbitrator.


9. General Terms

OpenAI accepts service of process at this address: OpenAI, L.L.C., 3180 18th Street, San Francisco, CA 94110, Attn: contract-notices@openai.com. (h) Waiver and Severability. If you do not comply with these Terms, and OpenAI does not take action right away, this does not mean OpenAI is giving up any of our rights .  Except as provided in Section 8, if any part of these Terms is determined to be invalid or unenforceable by a court of competent jurisdiction, that term will be enforced to the maximum extent permissible and it will not affect the enforceability of any other terms.(i) Export Controls.  The Services may not be used in or for the benefit of, exported, or re-exported (a) into any U.S.  embargoed countries (collectively, the 'Embargoed Countries') or (b) to anyone on the U.S.  Treasury Department's list of Specially Designated Nationals, any other restricted party lists (existing now or in the future) identified by the Office of Foreign Asset Control, or the U.S.  Department of Commerce Denied Persons List or Entity List, or any other restricted party lists (collectively, 'Restricted Party Lists').  You represent and warrant that you are not located in any Embargoed Countries and not on any such restricted party lists.  You must comply with all applicable laws related to Embargoed Countries or Restricted Party Lists, including any requirements or obligations to know your end users directly.(j) Equitable Remedies. You acknowledge that if you violate or breach these Terms, it may cause irreparable harm to OpenAI and its affiliates, and OpenAI shall have the right to seek injunctive relief against you in addition to any other legal remedies.(k) Entire Agreement. These Terms and any policies incorporated in these Terms contain the entire agreement between you and OpenAI regarding the use of the Services and, other than any Service specific terms of use or any applicable enterprise agreements, supersedes any prior or contemporaneous agreements, communications, or understandings between you and OpenAI on that subject.(l) Jurisdiction, Venue and Choice of Law.  These Terms will be governed by the laws of the State of California, excluding California's conflicts of law rules or principles.  Except as provided in the 'Dispute Resolution' section, all claims arising out of or relating to these Terms will be brought exclusively in the federal or state courts of San Francisco County, California, USA.


6. Term and Termination

(a) Termination; Suspension. These Terms take effect when you first use the Services and remain in effect until terminated. You may terminate these Terms at any time for any reason by discontinuing the use of the Services and Content. We may terminate these Terms for any reason by providing you at least 30 days' advance notice. We may terminate these Terms immediately upon notice to you if you materially breach Sections 2 (Usage Requirements), 5 (Confidentiality, Security and Data Protection), 8 (Dispute Resolution) or 9 (General Terms), if there are changes in relationships with third party technology providers outside of our control, or to comply with law or government requests. We may suspend your access to the Services if you do not comply with these Terms, if your use poses a security risk to us or any third party, or if we suspect that your use is fraudulent or could subject us or any third party to liability.(b) Effect on Termination. Upon termination, you will stop using the Services and you will promptly return or, if instructed by us, destroy any Confidential Information. The sections of these Terms which by their nature should survive termination or expiration should survive, including but not limited to Sections 3 and 5-9.


1. API

OpenAI's indemnification obligations to API customers under the Agreement include any third party claim that Customer's use or distribution of Output infringes a third party's intellectual property right. This indemnity does not apply where: (i) Customer or Customer's End Users knew or should have known the Output was infringing or likely to infringe, (ii) Customer or Customer's End Users disabled, ignored, or did not use any relevant citation, filtering or safety features or restrictions provided by OpenAI, (iii) Output was modified, transformed, or used in combination with products or services not provided by or on behalf of OpenAI, (iv) Customer or its End Users did not have the right to use the Input or fine-tuning files to generate the allegedly infringing Output, (v) the claim alleges violation of trademark or related rights based on Customer's or its End Users' use of Output in trade or commerce, and (vi) the allegedly infringing Output is from content from a Third Party Offering.


3. ChatGPT Enterprise

(a) Administrators. ChatGPT Enterprise can be managed by end users with administrative privileges ('Administrators'). Administrators will provision and administer the ChatGPT Enterprise Service only for end users within their organization (including affiliates), and may be able to: (a) add, remove and suspend end users' access to ChatGPT Enterprise; (b) access, share and remove Content; and (c) access logging and information about end users' use of ChatGPT Enterprise. ChatGPT Enterprise customers are responsible for obtaining and maintaining all necessary consents from end users to take the actions above and to allow OpenAI to deliver the Services.(b) Output indemnity. OpenAI's indemnification obligations to ChatGPT Enterprise customers under the Agreement include claims that Customer's use or distribution of Output infringes a third party's intellectual property right. This indemnity does not apply where: (i) Customer or Customer's End Users knew or should have known the Output was infringing or likely to infringe, (ii) Customer or Customer's End Users disabled, ignored, or did not use any relevant citation, filtering or safety features or restrictions provided by OpenAI, (iii) Output was modified, transformed, or used in combination with products or services not provided by or on behalf of OpenAI, (iv) Customer or its End Users did not have the right to use the Input or fine-tuning files to generate the allegedly infringing Output, (v) the claim alleges violation of trademark or related rights based on Customer's or its End Users' use of Output in trade or commerce, and (vi) the allegedly infringing Output is from content from a Third Party Offering.


5. GPTs

Users can create and share access to their own customized versions of ChatGPT called 'GPTs'.For Builders of GPTs:(a) GPT Content. The information that you include with your GPT (for example your GPT name and description) is your Content. As between you and OpenAI, you are solely responsible for Output that is based on the instructions, content, custom actions, and configurations that you use or enable to create your GPT. You must ensure your GPT complies with the Agreement and our Usage Policies. (b) Actions. If you enable your GPT to interact with an API, website, or service (an 'Action') you own or control, then you must comply with our Plugins and Actions Terms. If you enable your GPT to interact with an Action owned or controlled by a third party, you are responsible for ensuring that any collection, use, or transmission of any information from any user of your GPT to the third party is authorized by the user.(c) Removal. We may remove or refuse to make any GPT available on our Services at any time without notice to you for (i) legal, fraud and abuse prevention, or security reasons or (ii) if your GPT otherwise violates our Terms. (d) Use of 'GPT'. Subject to our brand guidelines, we grant you a non-exclusive, non-transferable, non-sublicensable license to use the name 'GPT' to create your own GPT. You may not imply that we create, support, or endorse your GPT without our prior written consent. For Users of GPTs:(a) Third Party GPTs. Except where OpenAI is identified as the builder of a GPT, GPTs are created by other users and they may rely on content or third party applications that are not controlled by OpenAI. Only use GPTs that you know and trust.(b) Abuse Reporting. You can report GPTs that violate our Usage Policies using our reporting feature within ChatGPT.(c) Custom Actions. GPTs may allow you to interact with Actions. Those Actions are subject to our terms for Plugins and Actions below.(d) Changes and Removal. OpenAI and creators of GPTs can remove GPTs at any time without prior notice.


7. Plugins and Actions

(a) Overview. Plugins and Actions (together 'Plugins') are features in ChatGPT that allow you to send instructions to and receive information from another application or website ('Application') while using our Services. Each Plugin is made available by the developer of the Application, which is typically a third party not affiliated with OpenAI. You may take action on an Application through one or more Plugins. For example, you may enable a plugin for a restaurant reservation website to request a reservation via the Services. You are solely responsible for the actions you take using Plugins. You must manually enable each plugin, which allows the applicable Service to access and use the enabled plugin. OpenAI may (but will have no obligation) to review, refuse, or remove Applications from ChatGPT. However, by using Plugins, you may be exposed to Applications or content that you may find offensive, inappropriate or objectionable. You agree that you use Plugins at your own risk. DO NOT ENABLE A PLUGIN UNLESS YOU KNOW AND TRUST THE UNDERLYING APPLICATION AND HAVE REVIEWED ITS TERMS AND PRIVACY POLICY.(b) Plugin Operation and Content. When you enable a plugin, the Services will send applicable portions of your Content and certain information such as your country and state ('Plugin Data') via the plugin to the Application. By enabling the plugin, you authorize and instruct us to send your Plugin Data to the applicable Application, which will be handled in accordance with its terms. We are not responsible for Plugin Data after it has been provided to an Application other than Applications owned by us. The Plugin will retrieve information and content from the Application, which may be included in Output you receive from the Services. This information and content included in the Output is not owned by you or OpenAI, and may be subject to the terms of the Application.


8. Voice Conversations

Voice conversations is a ChatGPT feature that allows you to speak to our models and have them speak back ('ChatGPT Voice Output'). ChatGPT Voice Output is for non-commercial use only and may not be distributed or repackaged as a standalone audio recording or any other sound file. Any rights in Output assigned to you do not include ChatGPT Voice Output.


4. Codex and Code Generation

Output generated by code generation features of our Services, including OpenAI Codex, may be subject to third party licenses, including, without limitation, open source licenses.


6. Image Capabilities

Our models can accept images as part of Inputs to the Service ('Image Capabilities').(a) Not for Medical Advice. Image Capabilities are not designed or intended to be used as a medical device or to perform any medical function and should not be used as a substitute for professional medical advice, diagnosis, or treatment, or judgment. (b) Images with People. You may not use Image Capabilities to assist in identifying a person or to solicit or infer private or sensitive information about a person.


2. Beta Services

This section governs your use of services or features that OpenAI offers on an alpha, preview, early access, or beta basis ('Beta Services'). Beta Services are offered 'as-is' to allow testing and evaluation and are excluded from any indemnification obligations OpenAI may have to you.OpenAI makes no representations or warranties for Beta Services, including any warranty that Beta Services will be generally available, uninterrupted or error-free, or that Content will be secure or not lost or damaged. Except to the extent prohibited by law, OpenAI expressly disclaims all warranties for Beta Services, including any implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, non-infringement, or quiet enjoyment, and any warranties arising out of any course of dealing or usage of trade.


1. Processing Requirements

Privacy Laws) or 'share' (as such term is defined by the CCPA) Personal Data;e. inform Customer promptly if, in OpenAI's opinion, an instruction from Customer violates applicable Data Protection Laws;f. require (i) persons employed by it and (ii) other persons engaged to perform on OpenAI's behalf to be subject to a duty of confidentiality with respect to the Customer Data and to comply with the data protection obligations applicable to OpenAI under the Agreement and this DPA;g. engage the organizations or persons listed at https://platform.openai.com/subprocessors to process Customer Data (each a 'Subprocessor,' and the list at the foregoing URL, the 'Subprocessor List') to help OpenAI satisfy its obligations in accordance with this DPA or to delegate all or part of the processing activities to such Subprocessors. Customer hereby consents to the use of such Subprocessors. If Customer subscribes to email notifications as provided on the Subprocessor List website, then OpenAI will notify Customer of any changes OpenAI intends to make to the Subprocessor List at least 15 days before the changes take effect (which may be via email, a posting, or notification on an online portal for our services or other reasonable means). In the event that Customer does not wish to consent to the use of such additional Subprocessor, Customer may notify OpenAI that Customer does not consent within fifteen (15) days on reasonable grounds relating to the protection of Customer Data by following the instructions set forth in the Subprocessor List or contacting privacy@openai.com. In such case, OpenAI shall have the right to cure the objection through one of the following options: (i) OpenAI will cancel its plans to use the Subprocessor with regards to processing Customer Data or will offer an alternative to provide its Services or services without such Subprocessor; (ii) OpenAI will take the corrective steps requested by Customer in Customer objection notice and proceed to use the Subprocessor; (iii) OpenAI may cease to provide, or Customer may agree not to use whether temporarily or permanently, the particular aspect or feature of the OpenAI Services or services that would involve the use of such Subprocessor; or (iv) Customer may cease providing Customer Data to OpenAI for processing involving such Subprocessor. If none of the above options are commercially feasible, in OpenAI's reasonable judgment, and the objection(s) have not been resolved to the satisfaction of the parties within thirty (30) days of OpenAI's receipt of Customer's objection notice, then either party may terminate any subscriptions, order forms or usage regarding the Services that cannot be provided without the use of the new Subprocessor for cause and in such case, Customer will be refunded any pre-paid fees for the applicable subscriptions, order forms or usage to the extent they cover periods or terms following the date of such termination. Such termination right is Customer's sole and exclusive remedy if Customer objects to any new Subprocessor .  OpenAI shall enter into contractual arrangements with each Subprocessor binding them to provide a comparable level of data protection and information security to that provided for herein


1. Processing Requirements

Subject to the limitations of liability included in the Agreement, OpenAI agrees to be liable for the acts and omissions of its Subprocessors to the same extent OpenAI would be liable under the terms of the DPA if it performed such acts or omissions itself;h .  upon reasonable request no more than once per year, provide Customer with OpenAI's privacy and security policies and other such information necessary to demonstrate compliance with the obligations set forth in this DPA and applicable Data Protection Laws;i.  where required by law and upon reasonable notice and appropriate confidentiality agreements, cooperate with assessments, audits, or other steps performed by or on behalf of Customer at Customer's sole expense and in a manner that is minimally disruptive to OpenAI's business that are necessary to confirm that OpenAI is processing Customer Data in a manner consistent with this DPA.  Where permitted by law, OpenAI may instead make available to customer a summary of the results of a third-party audit or certification reports relevant to OpenAI's compliance with this DPA.  Such results, and/or the results of any such assessments, audits, or other steps shall be the Confidential Information of OpenAI;j.  to the extent that Customer permits or instructs OpenAI to process Customer Data subject to U.S.  Privacy Laws in a deidentified, anonymized, and/or aggregated form as part of the Services, OpenAI, OpenAI shall (i) adopt reasonable measures to prevent such deidentified data from being used to infer information about, or otherwise being linked to, a particular natural person or household; (ii) not attempt to reidentify the information, except that OpenAI may attempt to reidentify the information solely for the purpose of determining whether its deidentification processes comply with Data Protection Laws or are functioning as intended; and (iii) before sharing deidentified data with any other party, including Subprocessors, contractually obligate any such recipients to comply with the requirements of this provision;k.  where the Customer Data is subject to the CCPA, not (i) retain, use, disclose, or otherwise process Customer Data except as necessary for the business purposes specified in the Agreement or this DPA; (ii) retain, use, disclose, or otherwise process Customer Data in any manner outside of the direct business relationship between OpenAI and Customer; or (iii) combine any Customer Data with Personal Data that OpenAI receives from or on behalf of any other third party or collects from OpenAI's own interactions with individuals, provided that OpenAI may so combine Customer Data for a purpose permitted under the CCPA if directed to do so by Customer or as otherwise permitted by the CCPA;l


1. Processing Requirements

As a Data Processor, OpenAI agrees to:a. process Customer Data only (i) on Customer's behalf for the purpose of providing and supporting OpenAI's Services (including to provide insights, reporting, analytics and platform abuse, trust and safety monitoring); (ii) in compliance with the written instructions received from Customer; and (iii) in a manner that provides no less than the level of privacy protection required of it by Data Protection Laws;b. promptly inform Customer in writing if OpenAI cannot comply with the requirements of this DPA;c. not provide Customer with remuneration in exchange for Customer Data from Customer. The parties acknowledge and agree that Customer has not 'sold' (as such term is defined by the CCPA) Customer Data to OpenAI;d. not 'sell' (as such term is defined by U.S


2. Notice to Customer

OpenAI will inform Customer if OpenAI becomes aware of:a.	any legally binding request for disclosure of Customer Data by a law enforcement authority, unless OpenAI is otherwise forbidden by law to inform Customer, for example to preserve the confidentiality of an investigation by law enforcement authorities;b.	any notice, inquiry or investigation by an independent public authority established by a member state pursuant to Article 51 of the GDPR (a 'Supervisory Authority') with respect to Customer Data; orc.	any complaint or request (in particular, requests for access to, rectification or blocking of Customer Data) received directly from Customer's data subjects. OpenAI will not respond to any such request without Customer's prior written authorization.


1. Processing Requirements

where required by law, grant Customer the rights to (i) take reasonable and appropriate steps to ensure that OpenAI uses Customer Data in a manner consistent with Data Protection Laws by exercising the audit provisions set forth in this DPA above; and (ii) stop and remediate unauthorized use of Customer Data, for example by requesting that OpenAI provide written confirmation that applicable Customer Data has been deleted.


4. Required Processing

If OpenAI is required by Data Protection Laws to process any Customer Data for a reason other than in connection with the Agreement, OpenAI will inform Customer of this requirement in advance of any such processing, unless legally prohibited.


6. Obligations of Customer

a.	Customer represents, warrants and covenants that it has and shall maintain throughout the term all necessary rights, consents and authorizations to provide the Customer Data to OpenAI and to authorize OpenAI to use, disclose, retain and otherwise process Customer Data as contemplated by this DPA, the Agreement and/or other processing instructions provided to OpenAI.b.	Customer shall comply with all applicable Data Protection Laws.c.	Customer shall reasonably cooperate with OpenAI to assist OpenAI in performing any of its obligations with regard to any requests from Customer's data subjects.d.	Without prejudice to OpenAI's security obligations in Section 5 of this DPA, Customer acknowledges and agrees that it, rather than OpenAI, is responsible for certain configurations and design decisions for the services and that Customer, and not OpenAI, is responsible for implementing those configurations and design decisions in a secure manner that complies with applicable Data Protection Laws. e.	Customer shall not provide Customer Data to OpenAI except through agreed mechanisms. For example, Customer shall not include Customer Data other than technical contact information, or in technical support tickets, transmit user Customer Data to OpenAI by email. Without limitation to the foregoing, Customer represents, warrants and covenants that it shall only transfer Customer Data to OpenAI using secure, reasonable and appropriate mechanisms, to the extent such mechanisms are within Customer's control.f.	Customer shall not take any action that would (i) render the provision of Customer Data to OpenAI a 'sale' under U.S. Privacy Laws or a 'share' under the CCPA (or equivalent concepts under U.S. Privacy Laws); or (ii) render OpenAI not a 'service provider' under the CCPA or 'processor' under U.S. Privacy Laws.


7. Standard Contractual Clauses

a.	OpenAI will process Customer Data that originates in the European Economic Area in accordance with the standard contractual clauses adopted by the EU Commission on June 4, 2021 ('EU SCCs') which are deemed entered into (and incorporated into this DPA by this reference) and completed as follows: i.	Module Two (Controller to Processor) of the EU SCCs apply when Customer is a controller and OpenAI is processing Customer Data as a processor.ii.	Module Three (Processor to Sub-Processor) of the EU SCCs apply when Customer is a processor and OpenAI is processing Customer Data as a sub-processor.b.	For each module of the EU SCCs, where applicable, the following applies: i.	The optional docking clause in Clause 7 does not apply;ii.	In Clause 9, Option 2 (general written authorization) applies, and the minimum time period for prior notice of sub-processor changes shall be as set forth in Section 1(g) of this DPA.iii.	In Clause 11, the optional language does not apply; iv.	All square brackets in Clause 13 are hereby removed; v.	In Clause 17 (Option 1), the EU SCCs will be governed by the EU member state where the data exporter is located; vi.	In Clause 18(b), disputes will be resolved before the courts of the EU member state where the data exporter is located; vii.	Exhibit A to this DPA contains the information required in Annex I and Annex III of the EU SCCs; viii.	Exhibit B to this DPA contains the information required in Annex II of the EU SCCs; and c.	Customer Data originating from Switzerland shall be processed in accordance with the EU SCCs with the following amendments: i.	'FDPIC' means the Swiss Federal Data Protection and Information Commissioner.ii.	'Revised FADP' means the revised version of the FADP of 25 September 2020, which is scheduled to come into force on 1 January 2023.iii. The term 'EU Member State' must not be interpreted in such a way as to exclude data subjects in Switzerland from the possibility for suing their rights in their place of habitual residence (Switzerland) in accordance with Clause 18(c).iv. The EU SCCs also protect the data of legal entities until the entry into force of the Revised FADP.v.	The FDPIC shall act as the 'competent supervisory authority' insofar as the relevant data transfer is governed by the FADPd.	With respect to Customer Data originating from the United Kingdom, the parties will comply with the terms of Part 2: Mandatory Clauses of the Approved Addendum, being the template Addendum B.1.0 issued by the Information Commissioner's Office and laid before Parliament in accordance with s119A of the Data Protection Act 2018 on 2 February 2022, as it is revised under Section 18 of those Mandatory Clauses (the 'UK Addendum'). The parties also agree (i) that the information included in Part 1 of the UK Addendum is as set out in Annex I of Appendix A to this DPA and (ii) that either party may end the UK Addendum as set out in Section 19 of the UK Addendum.


8. Term; Data Return and Deletion

This DPA shall remain in effect as long as OpenAI carries out Customer Data processing operations on Customer's behalf or until the termination of the Agreement (and all Customer Data has been returned or deleted in accordance with this DPA). OpenAI will retain API Service Customer Data sent through the API for a maximum of thirty (30) days, after which it will be deleted, except where OpenAI is required to retain copies under applicable laws, in which case OpenAI will isolate and protect that Customer Data from any further processing except to the extent required by applicable laws. [OpenAI will retain ChatGPT Enterprise Service Customer Data during the term of the Agreement, unless otherwise stated in the Agreement or Order Form.] On the termination of the DPA, OpenAI will direct each Subprocessor to delete the Customer Data within thirty (30) days of the DPA's termination, unless prohibited by law. For clarity, OpenAI may continue to process information derived from Customer Data that has been deidentified, anonymized, and/or aggregated such that the data is no longer considered Personal Data under applicable Data Protection Laws and in a manner that does not identify individuals or Customer to improve OpenAI's systems and services.


5. Security

OpenAI will:a.	maintain reasonable and appropriate organizational and technical security measures (including with respect to personnel, facilities, hardware and software, storage and networks, access controls, monitoring and logging, vulnerability and breach detection, incident response, and encryption) to protect against unauthorized or accidental access, loss, alteration, disclosure or destruction of Customer Data and to protect the rights of the subjects of that Customer Data;b.	take appropriate steps to confirm that OpenAI personnel are protecting the security, privacy and confidentiality of Customer Data consistent with the requirements of this DPA; andc.	notify Customer of any Personal Data Breach by OpenAI, its Subprocessors, or any other third parties acting on OpenAI's behalf without undue delay after OpenAI becomes aware of such Personal Data Breach.


B. DESCRIPTION OF TRANSFER

Categories of data subjects whose personal data is transferredUsers of data exporters applications.Categories of personal data transferredName, contact information, demographic information, or other information provided by the user in unstructured data.Sensitive data transferred (if applicable) and applied restrictions or safeguards that fully take into consideration the nature of the data and the risks involved, such as for instance strict purpose limitation, access restrictions (including access only for staff having followed specialised training), keeping a record of access to the data, restrictions for onward transfers or additional security measures.No sensitive data is intended to be transferred unless the user includes it unexpectedly in unstructured data.The frequency of the transfer (e.g. whether the data is transferred on a one-off or continuous basis).Continuous.Nature of the processingThe performance of the services described in the agreement to which this appendix is attached.Purpose(s) of the data transfer and further processingThe performance of the services described in the agreement to which this appendix is attached.The period for which the personal data will be retained, or, if that is not possible, the criteria used to determine that periodDuring the term of the agreementFor transfers to (sub-) processors, also specify subject matter, nature and duration of the processingThe performance of the services described in the agreement to which this appendix is attached.


C. COMPETENT SUPERVISORY AUTHORITY

Identify the competent supervisory authority/ies in accordance with Clause 13The data protection authority of the EU Member State in which the exporter is established.


A. LIST OF PARTIES

Data exporter(s): the Services customer identified on the applicable Services registration documentsData importer(s):Name: OpenAI, LLCAddress: 3180 18th St., San Francisco, CA 94110Contact Person's name, position and contact details:Head of Commercial Legalprivacy@openai.comActivities relevant to the data transferred under these Clauses: The performance of the services described in the agreement to which this is attached.Signature and date: Role (controller/processor):


3. Assistance to Customer

OpenAI will provide reasonable assistance to Customer regarding:a.	information necessary, taking into account the nature of the processing, to respond to requests received pursuant to Data Protection Laws from Customer's data subjects in respect of access to or the rectification, erasure, restriction, portability, objection, blocking or deletion of Customer Data that OpenAI processes for Customer. In the event that a data subject sends such a request directly to OpenAI, OpenAI will promptly send such request to Customer;b.	the investigation of any breach of OpenAI's security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or unauthorized access to Customer Data processed by OpenAI for Customer (a 'Personal Data Breach'); andc.	where appropriate, the preparation of data protection impact assessments with respect to the processing of Customer Data by OpenAI and, where necessary, carrying out consultations with any supervisory authority with jurisdiction over such processing.


SECURITY MEASURES

Corporate Identity, Authentication, and Authorization Controls.  OpenAI maintains industry best practices for authenticating and authorizing internal employee and service access, including the following measures:OpenAI uses single sign-on (SSO) to authenticate to third-party services used in the delivery of the Services.  Role Based Access Controls (RBAC) are used when provisioning internal access to the Services;Mandatory multi-factor authentication is used for authenticating to OpenAI's identity provider.Unique login identifiers are assigned to each user;Established review and approval processes for any access requests to services storing Customer Data;Periodic access audits designed to ensure access levels are appropriate for the roles each user performs;Established procedures for promptly revoking access rights upon employee separation;Established procedures for reporting and revoking compromised credentials such as passwords and API keys); andEstablished password reset procedures, including procedures designed to verify the identity of a user prior to a new, replacement, or temporary password.Customer Identity, Authentication, and Authorization Controls.  OpenAI maintains industry best practices for authenticating and authorizing customers to the Services, including the following measures:Use of a third-party identity access management service to manage Customer identity, meaning OpenAI does not store user-provided passwords on users' behalf; andLogically separating Customer Data by organization account using unique identifiers.  Within an organization account, unique user accounts are supported.Cloud Infrastructure and Network Security.  OpenAI maintains industry best practices for securing and operating its cloud infrastructure, including the following measures:Separate production and non-production environments;Primary backend resources are deployed behind a VPN.The Services are routinely audited for security vulnerabilities.Application secrets and service accounts are managed by a secrets management service;Network security policies and firewalls are configured for least-privilege access against a pre-established set of permissible traffic flows.  Non-permitted traffic flows are blocked; andServices logs are monitored for security and availability.System and Workstation Control.  OpenAI maintains industry best practices for securing OpenAI's corporate systems, including laptops and on-premises infrastructure, including:Endpoint management of corporate workstations;Endpoint management of mobile devices;Automatic application of security configurations to workstations;Mandatory patch management; andMaintaining appropriate security logs.Data Access Control.  OpenAI maintains industry best practices for preventing authorized users from accessing data beyond their authorized access rights and for preventing the unauthorized input, reading, copying, removal, modification, or disclosure of data.  Such measures include the following:Employee access to the Services follows the principle of least privilege.  Only employees whose job function involves supporting the delivery of Services are credentialed to the Services environment; andCustomer Data submitted to the Services is only used in accordance with the terms of the DPA, Agreement, and any other applicable contractual agreements in place with Customer.Disclosure Control.  OpenAI maintains industry best practices for preventing the unauthorized access, alteration, or removal of data during transfer, and for securing and logging all transfers


INTRODUCTION

OpenAI's mission is to deploy safe and responsible AI at scale for the benefit of all. In accordance with this mission, OpenAI maintains an information security program designed to safeguard its systems, data, and Customer Data. This Addendum describes the information security program and security standards that OpenAI maintains with respect to the Services and handling of data submitted by or on behalf of Customer the Services (the 'Customer Data'). Capitalized terms not defined in this Annex II have the meanings given in the DPA or Agreement.ChatGPT Enterprise is a new OpenAI Service and so certain technical or security measures below apply differently to ChatGPT Enterprise; in each case that difference is noted in italicized language. 'ChatGPT Enterprise' is the version of OpenAI's AI-powered ChatGPT language model that is available to enterprises.To learn more about OpenAI's technical and organizational security measures to protect Customer Data, see the OpenAI Security Portal at https://trust.openai.com/ (the 'Security Portal'). The Security Measures below include the subset of the information available in the Security Portal which applies to this DPA.


SECURITY MEASURES

OpenAI maintains industry best practices for managing third party security risks, including with respect to any subprocessor or subcontractor to whom OpenAI provides Customer Data, including the following measures:Written contracts designed to ensure that any agent agrees to maintain reasonable and appropriate safeguards to protect Customer Data; andVendor Security Assessments: All third parties undergo a formal vendor assessment process maintained by OpenAI's Security team.Security Incident Response .  OpenAI maintains a security incident response plan for responding to and resolving events that compromise the confidentiality, availability, or integrity of the Services or Customer Data including the following:OpenAI aggregates system logs for security and general observability from a range of systems to facilitate detection and response; andIf OpenAI becomes aware that a Personal Data Breach has occurred, OpenAI will notify Customer in accordance with the DPA.Security Evaluations.  OpenAI performs regular security and vulnerability testing to assess whether key controls are implemented properly and are effective as measured against industry security standards and its policies and procedures and to ensure continued compliance with obligations imposed by law, regulation, or contract with respect to the security of Customer Data as well as the maintenance and structure of OpenAI's information systems.Execute Data Processing Agreement


Exhibit B

TECHNICAL AND ORGANISATIONAL MEASURES INCLUDING TECHNICAL AND ORGANISATIONAL MEASURES TO ENSURE THE SECURITY OF THE DATA


SECURITY MEASURES

Such measures include:Encryption of data at rest in production datastores using strong encryption algorithms;Encryption of data in transit;Audit trail for all data access requests for production datastores;Full-disk encryption required on all corporate workstations;Device management controls required on all corporate workstations;Restrictions on use of portable or removable media; andCustomer Data can be deleted upon request.Availability control .  OpenAI maintains industry best practices for maintaining Services functionality through accidental or malicious intent, including:Ensuring that systems may be restored in the event of an interruption;Ensuring that systems are functioning and faults are reported; andAnti-malware and intrusion detection/prevention solutions implemented comprehensively across our environmentSegregation control.  OpenAI maintains industry best practices for separate processing of data collected for different purposes, including:Logical segregation of Customer Data;Restriction of access to data stored for different purposes according to staff roles and responsibilities;Segregation of business information system functions; andSegregation of testing and production information system environments.Risk Management.  OpenAI maintains industry best practices for detecting and managing cybersecurity risks, including:Threat modeling to document and triage sources of security risk for prioritization and remediation;Penetration testing is conducted on the Services at least annually, and any remediation items identified are resolved as soon as possible on a timetable commensurate with the associated risk.  Upon request, OpenAI will provide summary details of the tests performed and whether the identified issues have been resolved; for clarity, the ChatGPT Enterprise Service was not included in past penetration testing and will be included in a penetration test by the end of 2023;Annual engagements of a qualified, independent external auditor to conduct periodic reviews of OpenAI's security practices against recognized audit standards, including SOC 2 Type II certification audits.  Upon reasonable request, OpenAI will provide summary details, provided that for ChatGPT Enterprise, SOC 2 Type II audits will be initiated by the end of 2023, and OpenAI will share summary details when available; andA vulnerability management program designed to ensure the prompt remediation of vulnerabilities affecting the Services.Personnel.  OpenAI maintains industry best practices for vetting, training, and managing personnel with respect to security matters, including:Background checks, where legally permissible, of employees with access to Customer Data or supporting other aspects of the Services;Annual security training for employees, and supplemental security training as appropriate.Physical Access Control.  OpenAI maintains industry best practices for preventing unauthorized physical access to OpenAI facilities, including:Physical barrier controls including locked doors and gates;24-hour on-site security guard staffing;24-hour video surveillance and alarm systems, including video surveillance of common areas and facility entrance and exit points;Access control systems requiring biometrics or photo-ID badge and PIN for entry to all OpenAI facilities by OpenAI personnel;Visitor identification,sign-in and escort protocols; andLogging of facility exits and entries.Third Party Risk Management


1. Introduction

Plugins and Actions (together 'Plugins') allow OpenAI services ('Services') such as ChatGPT to retrieve information from or send instructions to an API ('API') created according to our AI Plugin Protocol. Users of OpenAI Services can choose to enable Plugins within certain Services. For example, a ChatGPT user who wants to make a restaurant reservation could enable a restaurant reservation Plugin and instruct ChatGPT to make the reservation.These Plugin Terms ('Terms') govern the creation and use of your Plugin in connection with OpenAI Services. These Terms include our Usage Policies and other documentation, guidelines, or policies we may provide in writing or on our website. By creating an API or by explicitly agreeing to these Terms, you agree to be bound by these Terms. If you create a Plugin on behalf of another person or entity, you represent that you have the authority to agree to these Terms on their behalf.


2. Plugins

(a) Access.  We may: (i) access and use your API to enable your Plugin within the Services; and (ii) allow our users to access and use your Plugin to retrieve information or take action on your website or application through the Services.  We will not: (i) use your API to modify, translate, or create derivative works of your API; (ii) lease, distribute, pledge, assign, or otherwise transfer rights to your API to any third party; or (iii) intentionally interfere with or disrupt your API or any of its security measures.(b) Plugin Requests.  The Services will send a request to your API containing information on behalf of a user of the Services ('Plugin Request').  If you have entered into a separate agreement with a user to process their information contained in a Plugin Request, then the terms of that separate agreement apply.  Otherwise, you may only collect, use, store, transmit, and process Plugin Requests (i) in accordance with all applicable laws; and (ii) only as necessary to respond to or follow the instructions of the Plugin Request or to comply with applicable law.  We are not responsible for any content or information from users or other Plugins that is sent to your API.(c) Plugin Responses.  When your API receives a Plugin Request, it will send information or content back to the Services ('Plugin Response').  You are responsible for ensuring your Plugin Responses and API comply with all applicable laws and our Usage Policies.  You grant us a worldwide, nonexclusive, royalty-free license to use, store, copy, translate, display, modify, and distribute all or any part of the Plugin Response to enable your Plugin to function within the Services.  Upon termination of these Terms or if you remove your Plugin from the Services, we may continue to use Plugin Responses to maintain users' Service history.  You represent and warrant that you have obtained and will maintain all necessary rights (including from your users) to grant us these rights and to operate your Plugin.  Except for the license rights granted in these Terms, you retain all rights in your API and Plugin Responses.(d) Plugin Reviews.  While we are not obligated to monitor Plugins or their content, we may at any time: (i) review or test your Plugin to ensure quality and compliance with these Terms; or (ii) remove or refuse to display any content that violates these Terms.  We may refuse to include any Plugin in our Services and may remove any Plugin from our Services at any time for any reason.  Any information you give to us will be accurate and up-to-date.(e) Restrictions


5. Termination

(a) Termination. These Terms take effect when you first create your Plugin and remain in effect until terminated. You or we can terminate these Terms by removing your Plugin from the Services for any reason by providing at least 30 days' advance notice to the other party, except you can terminate the Terms immediately with notice to us if you determine that our use of your Plugin exposes you, your users, or others to risk of liability or harm. We may suspend or terminate these Terms immediately if you materially breach these terms, we determine that your Plugin exposes us or anyone else to risk of liability or harm, or to comply with law or government requests.(b) Survival. The sections of these Terms which by their nature should survive termination or expiration should survive, including but not limited to 2(b), 2(c) and 2(f) and 5-7.


4. Trademarks

(a) OpenAI Trademarks. Subject to our branding guidelines, we grant you a non-exclusive, non-transferable, non-sublicensable (except as provided in Section 7(d)) license to use our name, logo, and other trademarks ('OpenAI Trademarks') solely to promote your Plugin. You may not imply that we created, support, or endorse your Plugin without our prior written consent. All goodwill derived from your use of OpenAI Trademarks will inure to our sole benefit. You may not otherwise use OpenAI Trademarks without prior written consent.(b) Plugin Trademarks. Subject to any branding guidelines you provide us, you grant us a non-exclusive, non-transferable, non-sublicensable (except as provided in Section 7(d)) license to use your name, logo, and other trademarks ('Plugin Trademarks') solely to display your Plugin within our Services and to promote our Plugin feature. We may not imply that you support or endorse our Services without your prior written consent. All goodwill derived from our use of Plugin Trademarks will inure to your sole benefit. We will not otherwise use Plugin Trademarks without prior written consent.


6. Indemnification; Disclaimer; Limitation of Liability

(a) Indemnity. You will defend, indemnify, and hold harmless us, our affiliates, and our personnel, from and against any third-party claims, losses, and expenses (including attorneys' fees) arising from or relating to your Plugin, including Plugin Responses, your website or application that is connected to the Plugin, and your violation of these Terms or applicable law.(b) Disclaimer. OUR PLUGIN FEATURE AND SERVICES ARE PROVIDED 'AS IS.' EXCEPT TO THE EXTENT PROHIBITED BY LAW, WE AND OUR AFFILIATES AND LICENSORS MAKE NO WARRANTIES (EXPRESS, IMPLIED, STATUTORY OR OTHERWISE) WITH RESPECT TO THE PLUGIN FEATURE AND SERVICES, AND DISCLAIM ALL WARRANTIES INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, NON-INFRINGEMENT, AND QUIET ENJOYMENT, AND ANY WARRANTIES ARISING OUT OF ANY COURSE OF DEALING OR TRADE USAGE. WE DO NOT WARRANT THAT THE PLUGIN FEATURE AND SERVICES WILL BE UNINTERRUPTED, ACCURATE OR ERROR FREE, OR THAT ANY CONTENT OR INFORMATION WILL BE SECURE OR NOT LOST OR ALTERED.(c) Limitations of Liability. NEITHER WE NOR ANY OF OUR AFFILIATES OR LICENSORS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, OR DATA OR OTHER LOSSES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR AGGREGATE LIABILITY UNDER THESE TERMS SHALL NOT EXCEED THE GREATER OF ONE HUNDRED DOLLARS ($100). THE LIMITATIONS IN THIS SECTION APPLY ONLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.


7. General Terms

(a) Modifications. We may update these Terms from time to time. We will give you notice of the changes by posting an updated version of these Terms online or by emailing you at an email address you have provided. Material changes will be effective 15 days after we post them or otherwise notify you of them (except changes required by law which will be effective immediately). Any other changes to these Terms will be effective upon posting. Your continued availability of your Plugin will constitute acceptance of the updated terms. (b) Notices. All notices will be in writing. We may notify you using any registration information you provide to us. Service will be deemed given on the date of receipt if delivered by email or on the date sent via courier if delivered by post. OpenAI accepts service of process at this address: OpenAI, L.L.C., 3180 18th Street, San Francisco, CA 94110, Attn: Legal.(c) Export Controls. You represent and warrant that you are not (a) located in, under the control of, or a national or resident of any country embargoed by the U.S. government, and (b) listed on any U.S. government sanctioned party list. You will comply with applicable U.S. export control laws and regulations.(d) Miscellaneous. These Terms are the parties' entire agreement on this topic, superseding any prior or contemporaneous agreements. Amendments to these Terms must be in writing. Failure to enforce any provisions of these Terms will not constitute a waiver. If a provision is found unenforceable, it will be modified to reflect the parties' intention and only to the extent necessary to make it enforceable; the remaining provisions will remain in full effect. OpenAI and you are not legal partners or our relationship is that of independent contractors. These Terms are not assignable or transferable (including by change of control) by you without our prior written consent. Each party may use one or more subcontractors to exercise its rights and perform its obligations hereunder, as long as the subcontracting party is responsible for ensuring that its subcontractors comply with these Terms and will be liable for any noncompliance. These Terms are governed by the laws of the State of California, excluding its body of law controlling conflicts of law. Disputes arising out of these Terms or relating to your Plugin will be submitted to the federal and state courts in San Francisco, California, and each party submits to personal and exclusive jurisdiction there.


2. Plugins

Your API and Plugin Responses will not: (i) pose a security vulnerability or threat to our users, us, or any third party; (ii) interact with our users in a manner that is deceptive, false, misleading, or harassing; (iii) return or contain illegal, defamatory, pornographic, harmful, infringing, or otherwise objectionable content; (iv) include any malware, viruses, surveillance, or other malicious programs or code; (v) interfere with, damage, or access in any unauthorized manner any software, technology or services of ours or any third party; (vi) use Plugin Requests to develop models that compete with OpenAI; or (vii) send us any personal information of children under 13 or the applicable age of digital consent.(f) Feedback .  If you provide feedback or suggestions on our AI Plugin Protocol, Plugins or Services, we may freely use that feedback without any obligation to you.


3. Security; Privacy

(a) API Security Measures. You are responsible for the privacy, security, and integrity of your API and any Plugin Requests that you receive. You will maintain at least reasonable and appropriate organizational, administrative, physical, and technical security measures to keep your API and Plugin Requests secure. If you discover any vulnerabilities or breaches related to your API or a Plugin Request, you must promptly contact us and provide details of the vulnerability or breach.(b) OpenAI Security Measures. We will maintain reasonable and appropriate organizational, administrative, physical, and technical security measures designed to keep the Services secure, including protecting any developer credentials such as access tokens or client secrets that you give us. You may set and enforce limitations on our use of your API, such as rate limiting. We will not intentionally attempt to circumvent those limitations.(c) Privacy. To the extent Plugin Requests contain personal data, you will only process that data in accordance with applicable privacy laws. If users are required to authenticate to your website or application, then you may only use their information: (i) as authorized by the user and (ii) in accordance with a legally adequate privacy notice. We will both act as separate and independent data controllers of personal data.


Content co-authored with the OpenAI API

Creators who wish to publish their first-party written content (e.g., a book, compendium of short stories) created in part with the OpenAI API are permitted to do so under the following conditions:The published content is attributed to your name or company.The role of AI in formulating the content is clearly disclosed in a way that no reader could possibly miss, and that a typical reader would find sufficiently easy to understand.Topics of the content do not violate OpenAI's Content Policy or Terms of Use, e.g., are not related to adult content, spam, hateful content, content that incites violence, or other uses that may cause social harm.We kindly ask that you refrain from sharing outputs that may offend others.For instance, one must detail in a Foreword or Introduction (or some place similar) the relative roles of drafting, editing, etc. People should not represent API-generated content as being wholly generated by a human or wholly generated by an AI, and it is a human who must take ultimate responsibility for the content being published.Here is some stock language you may use to describe your creative process, provided it is accurate:


Social media, livestreaming, and demonstrations

To mitigate the possible risks of AI-generated content, we have set the following policy on permitted sharing.Posting your own prompts or completions to social media is generally permissible, as is livestreaming your usage or demonstrating our products to groups of people. Please adhere to the following:Manually review each generation before sharing or while streaming.Attribute the content to your name or your company.Indicate that the content is AI-generated in a way no user could reasonably miss or misunderstand.Do not share content that violates our Content Policy or that may offend others.If taking audience requests for prompts, use good judgment; do not input prompts that might result in violations of our Content Policy.If you would like to ensure the OpenAI team is aware of a particular completion, you may email us or use the reporting tools within Playground.Recall that you are interacting with the raw model, which means we do not filter out biased or negative responses. (Also, you can read more about implementing our free Moderation endpoint here.)


Research

We believe it is important for the broader world to be able to evaluate our research and products, especially to understand and improve potential weaknesses and safety or bias problems in our models. Accordingly, we welcome research publications related to the OpenAI API.If you have any questions about research publications based on API access or would like to give us advanced notice of a publication (though not required), please email us at papers@openai.com.In some cases, we may want to highlight your work internally and/or externally.In others, such as publications that pertain to security or misuse of the API, we may want to take appropriate actions to protect our users.If you notice any safety or security issues with the API in the course of your research, we ask that you please submit these immediately through our Coordinated Vulnerability Disclosure Program.


Researcher Access Program

There are a number of research directions we are excited to explore with the OpenAI API. If you are interested in the opportunity for subsidized access, please provide us with details about your research use case on the Researcher Access Program application.In particular, we consider the following to be especially important directions, though you are free to craft your own direction:Alignment: How can we understand what objective, if any, a model is best understood as pursuing? How do we increase the extent to which that objective is aligned with human preferences, such as via prompt design or fine-tuning?Fairness and representation: How should performance criteria be established for fairness and representation in language models? How can language models be improved in order to effectively support the goals of fairness and representation in specific, deployed contexts?Interdisciplinary research: How can AI development draw on insights from other disciplines such as philosophy, cognitive science, and sociolinguistics?Interpretability and transparency: How do these models work, mechanistically? Can we identify what concepts they're using, or extract latent knowledge from the model, make inferences about the training procedure, or predict surprising future behavior?Misuse potential: How can systems like the API be misused? What sorts of 'red teaming' approaches can we develop to help us and other AI developers think about responsibly deploying technologies like this?Model exploration: Models like those served by the API have a variety of capabilities which we have yet to explore. We're excited by investigations in many areas including model limitations, linguistic properties, commonsense reasoning, and potential uses for many other problems.Robustness: Generative models have uneven capability surfaces, with the potential for surprisingly strong and surprisingly weak areas of capability. How robust are large generative models to 'natural' perturbations in the prompt, such as phrasing the same idea in different ways or with or without typos? Can we predict the kinds of domains and tasks for which large generative models are more likely to be robust (or not robust), and how does this relate to the training data? Are there techniques we can use to predict and mitigate worst-case behavior? How can robustness be measured in the context of few-shot learning (e.g., across variations in prompts)? Can we train models so that they satisfy safety properties with a very high level of reliability, even under adversarial inputs?Please note that due to a high volume of requests, it takes time for us to review these applications and not all research will be prioritized for subsidy. We will only be in touch if your application is selected for subsidy.


Bug bounty

The OpenAI Bug Bounty Program is a way for us to recognize and reward the valuable insights of security researchers who contribute to keeping our technology and company secure. We invite you to report vulnerabilities, bugs, or security flaws you discover in our systems. By sharing your findings, you will play a crucial role in making our technology safer for everyone.Detailed guidelines and rules for participation can be found on our Bug Bounty Program page.


Incident reporting

To report a security incident, please let us know immediately by submitting an encrypted report. Information shared with us in this manner must be shared unconditionally.


Broadly distributed benefits

We commit to use any influence we obtain over AGI's deployment to ensure it is used for the benefit of all, and to avoid enabling uses of AI or AGI that harm humanity or unduly concentrate power.Our primary fiduciary duty is to humanity. We anticipate needing to marshal substantial resources to fulfill our mission, but will always diligently act to minimize conflicts of interest among our employees and stakeholders that could compromise broad benefit.


Long-term safety

We are committed to doing the research required to make AGI safe, and to driving the broad adoption of such research across the AI community.We are concerned about late-stage AGI development becoming a competitive race without time for adequate safety precautions. Therefore, if a value-aligned, safety-conscious project comes close to building AGI before we do, we commit to stop competing with and start assisting this project. We will work out specifics in case-by-case agreements, but a typical triggering condition might be 'a better-than-even chance of success in the next two years.'


Technical leadership

To be effective at addressing AGI's impact on society, OpenAI must be on the cutting edge of AI capabilities—policy and safety advocacy alone would be insufficient.We believe that AI will have broad societal impact before AGI, and we'll strive to lead in those areas that are directly aligned with our mission and expertise.


Cooperative orientation

We will actively cooperate with other research and policy institutions; we seek to create a global community working together to address AGI's global challenges.We are committed to providing public goods that help society navigate the path to AGI. Today this includes publishing most of our AI research, but we expect that safety and security concerns will reduce our traditional publishing in the future, while increasing the importance of sharing safety, policy, and standards research.


GPT

GPT-4 is OpenAI's most advanced system, producing safer and more useful responses.Learn about GPT-4


DALL·E

DALL·E is an AI system that can create realistic images and art from a description in natural language.Learn about DALL·E


Tabs

Advanced reasoningCreativityVisual inputLonger contextWith broad general knowledge and domain expertise, GPT-4 can follow complex instructions in natural language and solve difficult problems with accuracy.Try on ChatGPT PlusInputAndrew is free from 11 am to 3 pm, Joanne is free from noon to 2 pm and then 3:30 pm to 5 pm. Hannah is available at noon for half an hour, and then 4 pm to 6 pm. What are some options for start times for a 30 minute meeting for Andrew, Hannah, and Joanne?OutputAndrew: 11 am - 3 pm Joanne: 12 pm - 2 pm, 3:30 pm - 5 pm Hannah: 12 pm - 12:30 pm, 4 pm - 6 pm Common availability for a 30-minute meeting: 12 pm - 12:30 pmGPT-4 is more creative and collaborative than ever before. It can generate, edit, and iterate with users on creative and technical writing tasks, such as composing songs, writing screenplays, or learning a user's writing style.Try on ChatGPT PlusGPT-4 can accept images as inputs and generate captions, classifications, and analyses.InputWhat can I make with these ingredients?OutputThere are many options for what you can make with these ingredients! Some possibilities include: - Pancakes or waffles - Crepes - French toast - Omelette or frittata - Quiche - Custard or pudding - Cake or cupcakes - Muffins or bread- Cookies or biscuits These are just a few examples, but the possibilities are endless!GPT-4 is capable of handling over 25,000 words of text, allowing for use cases like long form content creation, extended conversations, and document search and analysis.Try on ChatGPT PlusInput[Text from: https://en.wikipedia.org/wiki/Rihanna] Describe her Super Bowl performance and what made it special.OutputRihanna's Super Bowl LVII halftime show performance was special for a number of reasons. For one, it marked her first live performance in over five years, and it was her first time headlining the Super Bowl halftime show. Additionally, she made history by becoming the first person to perform at the Super Bowl while pregnant. The show itself was critically acclaimed, with many praising her high-energy performance and impressive vocals. It also garnered a massive viewership, becoming the second most-watched halftime show in history.


Output Navigation

Go to slide 1Go to slide 2Go to slide 3Go to slide 4Go to slide 5DALL·E 2 can expand images beyond what's in the original canvas, creating expansive new compositions.Try DALL·EDALL·E 2 can make realistic edits to existing images from a natural language caption. It can add and remove elements while taking shadows, reflections, and textures into account.Try DALL·E


Whisper

Whisper is a versatile speech recognition model that can transcribe, identify, and translate multiple languages.Whisper can transcribe speech into text and translate many languages into English.Try in Playground


Tabs

Image generationOutpaintingInpaintingVariationsDALL·E 2 can create original, realistic images and art from a text description. It can combine concepts, attributes, and styles.Try DALL·E


Made for developers

Get startedRead documentationChatDevelopers can use GPT-3 to build interactive chatbots and virtual assistants that can carry out conversations in a natural and engaging manner.EmbeddingsWith GPT-3, developers can generate embeddings that can be used for tasks like text classification, search, and clustering.AnalysisDevelopers can use GPT-3 to summarize, synthesize, and answer questions about large amounts of text.Fine-tuningDevelopers can fine-tune GPT-3 on a specific task or domain, by training it on custom data, to improve its performance.


Output Navigation

Go to slide 1Go to slide 2Go to slide 3Go to slide 4Go to slide 5DALL·E 2 can take an image and create different variations of it inspired by the original.Try DALL·E


Output Navigation

Go to slide 1Go to slide 2Go to slide 3Go to slide 4Go to slide 5


Built with OpenAI

View all customer storiesGovernment of IcelandHow Iceland is using GPT-4 to preserve its language.StripeStripe leverages GPT-4 to streamline user experience and combat fraud.


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View product safety standards


Fine-tuning Legacy

Learn how to customize a model for your application.


Introduction

announcedFine-tuning lets you get more out of the models available through the API by providing:Higher quality results than prompt designAbility to train on more examples than can fit in a promptToken savings due to shorter promptsLower latency requestsGPT-3 has been pre-trained on a vast amount of text from the open internet. When given a prompt with just a few examples, it can often intuit what task you are trying to perform and generate a plausible completion. This is often called 'few-shot learning.'Fine-tuning improves on few-shot learning by training on many more examples than can fit in the prompt, letting you achieve better results on a wide number of tasks. Once a model has been fine-tuned, you won't need to provide examples in the prompt anymore. This saves costs and enables lower-latency requests.At a high level, fine-tuning involves the following steps:Prepare and upload training dataTrain a new fine-tuned modelUse your fine-tuned modelVisit our pricing page to learn more about how fine-tuned model training and usage are billed.


What models can be fine-tuned?

now availableThe now deprecated fine-tunes endpoint only supports the following base models: davinci, curie, babbage, and ada. These are the original models that do not have any instruction following training (like text-davinci-003 does for example). You are also able to continue fine-tuning a fine-tuned model to add additional data without having to start from scratch.


Installation

We recommend using our OpenAI command-line interface (CLI). To install this, runpip install --upgrade openai(The following instructions work for version 0.9.4 and up. Additionally, the OpenAI CLI requires python 3.)Set your OPENAI_API_KEY environment variable by adding the following line into your shell initialization script (e.g. .bashrc, zshrc, etc.) or running it in the command line before the fine-tuning command:export OPENAI_API_KEY='<OPENAI_API_KEY>'