Datasets:

electricsheepafrica
/

nigerian-telecom-customer-service-call-transcripts

call_id stringlengths 12 12	timestamp timestamp[ns]date 2025-09-01 08:00:00 2025-10-01 20:59:00	customer_id stringlengths 11 11	operator stringclasses 4 values	call_duration_seconds int64 60 900	customer_transcript stringclasses 29 values	agent_id stringclasses 900 values	sentiment stringclasses 3 values	issue_resolved bool 2 classes	escalated bool 2 classes
CALL00000001	2025-10-01T09:41:00	CUST5308366	Airtel	700	I can't receive international calls. Please help.	AGENT599	neutral	true	false
CALL00000002	2025-09-18T08:17:00	CUST2079722	Glo	335	My network has been very poor in Kano. I can't make calls or browse.	AGENT677	negative	true	false
CALL00000003	2025-10-01T12:13:00	CUST4225287	MTN	549	My network has been very poor in Kano. I can't make calls or browse.	AGENT618	positive	true	false
CALL00000004	2025-09-01T20:05:00	CUST7077938	Glo	789	My bill is too high this month. I need a breakdown.	AGENT360	neutral	true	false
CALL00000005	2025-09-22T19:43:00	CUST6063284	Airtel	325	My network has been very poor in Abuja. I can't make calls or browse.	AGENT895	positive	false	false
CALL00000006	2025-10-01T17:19:00	CUST9184906	Glo	881	I recharged 100 naira but didn't receive the data bundle.	AGENT242	negative	true	false
CALL00000007	2025-09-06T09:29:00	CUST2242659	Glo	757	How do I stop these annoying promotional messages?	AGENT478	positive	false	false
CALL00000008	2025-09-17T12:37:00	CUST3022749	Airtel	892	Why am I being charged for services I didn't subscribe to?	AGENT596	negative	false	true
CALL00000009	2025-10-01T12:19:00	CUST7032634	MTN	678	How do I stop these annoying promotional messages?	AGENT449	neutral	true	false
CALL00000010	2025-09-06T17:33:00	CUST5462247	MTN	208	I want to port my number to another network. What's the process?	AGENT852	negative	true	false
CALL00000011	2025-09-14T10:32:00	CUST8171498	MTN	352	I want to port my number to another network. What's the process?	AGENT532	neutral	true	false
CALL00000012	2025-09-19T10:08:00	CUST4033586	Airtel	630	My network has been very poor in Enugu. I can't make calls or browse.	AGENT491	negative	false	true
CALL00000013	2025-09-16T14:58:00	CUST5011469	MTN	616	My data finishes too quickly. I need an explanation.	AGENT257	positive	false	false
CALL00000014	2025-09-11T11:26:00	CUST5895577	Glo	71	My data finishes too quickly. I need an explanation.	AGENT553	neutral	false	false
CALL00000015	2025-09-28T11:20:00	CUST8055495	Airtel	131	My bill is too high this month. I need a breakdown.	AGENT490	positive	true	false
CALL00000016	2025-09-05T08:24:00	CUST4654379	Glo	717	I was promised 4G network but I'm only getting 3G.	AGENT360	negative	false	false
CALL00000017	2025-09-04T10:14:00	CUST5341245	MTN	205	My network has been very poor in Ilorin. I can't make calls or browse.	AGENT799	positive	true	true
CALL00000018	2025-09-28T11:29:00	CUST9909763	9mobile	578	Why am I being charged for services I didn't subscribe to?	AGENT662	negative	true	false
CALL00000019	2025-09-26T14:02:00	CUST9267193	Airtel	188	My SIM card is not working. It shows no service.	AGENT420	positive	true	true
CALL00000020	2025-09-03T13:33:00	CUST6669305	Airtel	195	Why am I being charged for services I didn't subscribe to?	AGENT872	negative	false	false
CALL00000021	2025-09-22T15:28:00	CUST1218608	MTN	408	My SIM card is not working. It shows no service.	AGENT253	negative	true	false
CALL00000022	2025-09-03T20:54:00	CUST7931960	Airtel	262	I want to port my number to another network. What's the process?	AGENT923	negative	true	false
CALL00000023	2025-09-02T10:42:00	CUST4050905	MTN	273	I want to port my number to another network. What's the process?	AGENT261	negative	true	false
CALL00000024	2025-09-22T19:37:00	CUST9080777	Airtel	727	My data finishes too quickly. I need an explanation.	AGENT229	negative	true	false
CALL00000025	2025-09-29T19:09:00	CUST3670751	Airtel	144	I was promised 4G network but I'm only getting 3G.	AGENT263	positive	true	false
CALL00000026	2025-09-02T16:05:00	CUST7495828	MTN	406	Why am I being charged for services I didn't subscribe to?	AGENT465	positive	true	true
CALL00000027	2025-09-14T08:38:00	CUST6904005	MTN	142	I want to port my number to another network. What's the process?	AGENT896	neutral	false	false
CALL00000028	2025-09-25T19:04:00	CUST1363500	Airtel	312	How do I stop these annoying promotional messages?	AGENT746	neutral	true	false
CALL00000029	2025-09-12T08:41:00	CUST2026325	Airtel	326	My bill is too high this month. I need a breakdown.	AGENT113	negative	true	false
CALL00000030	2025-09-04T20:20:00	CUST6171064	Airtel	143	I want to port my number to another network. What's the process?	AGENT828	positive	true	false
CALL00000031	2025-09-29T11:00:00	CUST9870013	Airtel	268	I recharged 100 naira but didn't receive the data bundle.	AGENT674	negative	true	false
CALL00000032	2025-09-26T19:35:00	CUST9267241	Glo	594	My network has been very poor in Kaduna. I can't make calls or browse.	AGENT863	negative	true	true
CALL00000033	2025-09-26T10:51:00	CUST9018081	Glo	310	My bill is too high this month. I need a breakdown.	AGENT828	negative	true	false
CALL00000034	2025-09-25T17:06:00	CUST1833754	9mobile	220	I want to port my number to another network. What's the process?	AGENT198	neutral	true	false
CALL00000035	2025-09-12T12:28:00	CUST6515675	Glo	632	Why am I being charged for services I didn't subscribe to?	AGENT216	positive	false	false
CALL00000036	2025-09-06T20:10:00	CUST5914972	MTN	711	My SIM card is not working. It shows no service.	AGENT617	positive	false	true
CALL00000037	2025-09-30T14:15:00	CUST2681441	Glo	91	How do I stop these annoying promotional messages?	AGENT551	negative	false	false
CALL00000038	2025-09-18T12:36:00	CUST3496918	MTN	254	My data finishes too quickly. I need an explanation.	AGENT543	positive	true	false
CALL00000039	2025-09-06T17:22:00	CUST6577384	9mobile	210	My data finishes too quickly. I need an explanation.	AGENT167	positive	true	false
CALL00000040	2025-09-14T15:45:00	CUST5970313	Glo	93	I was promised 4G network but I'm only getting 3G.	AGENT990	negative	true	true
CALL00000041	2025-09-23T13:04:00	CUST5645715	Airtel	612	I want to port my number to another network. What's the process?	AGENT173	neutral	true	false
CALL00000042	2025-09-02T13:12:00	CUST5540182	Airtel	591	How do I stop these annoying promotional messages?	AGENT728	negative	true	false
CALL00000043	2025-09-30T13:36:00	CUST8765217	Airtel	396	I want to port my number to another network. What's the process?	AGENT795	negative	true	false
CALL00000044	2025-09-05T17:33:00	CUST4330557	MTN	729	My network has been very poor in Calabar. I can't make calls or browse.	AGENT317	negative	true	false
CALL00000045	2025-09-11T08:19:00	CUST1234475	MTN	891	I want to port my number to another network. What's the process?	AGENT477	negative	true	false
CALL00000046	2025-09-21T19:18:00	CUST9444094	MTN	136	How do I stop these annoying promotional messages?	AGENT539	negative	true	false
CALL00000047	2025-09-16T09:45:00	CUST7208627	Airtel	499	My bill is too high this month. I need a breakdown.	AGENT315	neutral	false	true
CALL00000048	2025-09-19T14:07:00	CUST6643837	Airtel	672	My bill is too high this month. I need a breakdown.	AGENT806	negative	true	false
CALL00000049	2025-09-22T13:11:00	CUST7641880	MTN	130	My network has been very poor in Jos. I can't make calls or browse.	AGENT475	neutral	true	false
CALL00000050	2025-09-06T15:34:00	CUST4686489	Glo	370	I can't receive international calls. Please help.	AGENT508	neutral	true	false
CALL00000051	2025-09-27T12:25:00	CUST6061536	Glo	484	I can't receive international calls. Please help.	AGENT405	negative	true	false
CALL00000052	2025-09-10T11:59:00	CUST2864118	Airtel	751	How do I stop these annoying promotional messages?	AGENT606	neutral	true	false
CALL00000053	2025-09-15T18:15:00	CUST1362692	Glo	717	Why am I being charged for services I didn't subscribe to?	AGENT988	negative	true	false
CALL00000054	2025-09-09T11:02:00	CUST9911011	Airtel	829	My network has been very poor in Ibadan. I can't make calls or browse.	AGENT667	negative	true	false
CALL00000055	2025-09-02T18:59:00	CUST6665398	9mobile	447	I want to port my number to another network. What's the process?	AGENT973	negative	true	false
CALL00000056	2025-09-24T13:56:00	CUST1352647	MTN	81	Why am I being charged for services I didn't subscribe to?	AGENT697	neutral	true	false
CALL00000057	2025-09-14T17:30:00	CUST1085749	Airtel	660	Why am I being charged for services I didn't subscribe to?	AGENT305	negative	true	true
CALL00000058	2025-09-07T08:30:00	CUST1048955	MTN	402	My network has been very poor in Abeokuta. I can't make calls or browse.	AGENT193	neutral	false	false
CALL00000059	2025-09-28T15:29:00	CUST2159251	Airtel	147	How do I stop these annoying promotional messages?	AGENT260	negative	true	false
CALL00000060	2025-09-22T16:11:00	CUST9458439	MTN	470	My data finishes too quickly. I need an explanation.	AGENT214	positive	true	false
CALL00000061	2025-09-24T11:23:00	CUST4575717	MTN	675	My network has been very poor in Ilorin. I can't make calls or browse.	AGENT205	negative	false	true
CALL00000062	2025-09-07T19:34:00	CUST4777201	Glo	761	My bill is too high this month. I need a breakdown.	AGENT697	negative	true	false
CALL00000063	2025-09-30T16:07:00	CUST1211186	9mobile	200	I can't receive international calls. Please help.	AGENT151	neutral	true	false
CALL00000064	2025-09-28T15:14:00	CUST5570118	MTN	613	How do I stop these annoying promotional messages?	AGENT339	positive	false	false
CALL00000065	2025-09-21T14:32:00	CUST3577662	Glo	817	I recharged 100 naira but didn't receive the data bundle.	AGENT965	negative	false	false
CALL00000066	2025-09-16T16:15:00	CUST8341580	Glo	421	My bill is too high this month. I need a breakdown.	AGENT755	negative	true	false
CALL00000067	2025-09-08T08:26:00	CUST5760599	Airtel	807	My SIM card is not working. It shows no service.	AGENT380	negative	true	false
CALL00000068	2025-09-01T17:10:00	CUST3144143	Glo	580	My data finishes too quickly. I need an explanation.	AGENT236	neutral	true	false
CALL00000069	2025-09-06T13:27:00	CUST5728936	9mobile	683	My SIM card is not working. It shows no service.	AGENT557	negative	true	false
CALL00000070	2025-09-24T18:21:00	CUST5319830	MTN	217	I can't receive international calls. Please help.	AGENT608	negative	true	false
CALL00000071	2025-09-05T11:57:00	CUST9274058	Glo	135	I can't receive international calls. Please help.	AGENT818	negative	true	false
CALL00000072	2025-09-12T16:11:00	CUST6062805	Airtel	732	My bill is too high this month. I need a breakdown.	AGENT904	negative	false	false
CALL00000073	2025-09-24T11:49:00	CUST8356808	MTN	553	My bill is too high this month. I need a breakdown.	AGENT217	neutral	false	false
CALL00000074	2025-09-28T17:29:00	CUST8788038	MTN	189	My bill is too high this month. I need a breakdown.	AGENT274	neutral	false	true
CALL00000075	2025-09-06T14:36:00	CUST5674770	Airtel	415	My SIM card is not working. It shows no service.	AGENT646	negative	true	false
CALL00000076	2025-09-01T17:36:00	CUST1913406	Airtel	605	I recharged 5000 naira but didn't receive the data bundle.	AGENT810	positive	true	false
CALL00000077	2025-09-28T15:22:00	CUST9834817	Glo	822	I can't receive international calls. Please help.	AGENT302	negative	true	false
CALL00000078	2025-09-08T12:05:00	CUST2131478	MTN	83	I can't receive international calls. Please help.	AGENT744	negative	true	true
CALL00000079	2025-09-08T17:20:00	CUST7707866	MTN	213	I was promised 4G network but I'm only getting 3G.	AGENT731	negative	true	false
CALL00000080	2025-09-14T15:07:00	CUST6651511	Glo	843	I can't receive international calls. Please help.	AGENT118	neutral	true	false
CALL00000081	2025-09-26T09:49:00	CUST2992674	MTN	494	My SIM card is not working. It shows no service.	AGENT726	negative	true	false
CALL00000082	2025-09-21T15:10:00	CUST1294403	Airtel	608	My data finishes too quickly. I need an explanation.	AGENT652	negative	true	false
CALL00000083	2025-09-20T19:46:00	CUST6436787	Airtel	592	I want to port my number to another network. What's the process?	AGENT409	negative	true	false
CALL00000084	2025-09-03T15:33:00	CUST1802941	MTN	270	My network has been very poor in Port Harcourt. I can't make calls or browse.	AGENT842	negative	true	false
CALL00000085	2025-09-02T13:57:00	CUST5236701	Glo	543	My bill is too high this month. I need a breakdown.	AGENT186	neutral	true	false
CALL00000086	2025-09-17T15:31:00	CUST3561982	Glo	107	How do I stop these annoying promotional messages?	AGENT329	negative	true	false
CALL00000087	2025-09-23T09:49:00	CUST3520200	9mobile	760	I recharged 100 naira but didn't receive the data bundle.	AGENT161	negative	true	true
CALL00000088	2025-09-10T13:24:00	CUST1295739	Airtel	311	I recharged 500 naira but didn't receive the data bundle.	AGENT549	negative	true	true
CALL00000089	2025-09-14T19:20:00	CUST9324236	Airtel	667	I was promised 4G network but I'm only getting 3G.	AGENT341	neutral	true	true
CALL00000090	2025-09-06T15:27:00	CUST5296437	Airtel	427	My network has been very poor in Enugu. I can't make calls or browse.	AGENT977	positive	false	true
CALL00000091	2025-09-17T17:54:00	CUST8352172	Airtel	407	My SIM card is not working. It shows no service.	AGENT628	negative	true	false
CALL00000092	2025-09-21T16:43:00	CUST7523348	Glo	459	My network has been very poor in Abeokuta. I can't make calls or browse.	AGENT799	negative	true	false
CALL00000093	2025-09-16T12:41:00	CUST9639339	Glo	176	I recharged 5000 naira but didn't receive the data bundle.	AGENT175	negative	true	true
CALL00000094	2025-09-30T12:02:00	CUST3138671	Glo	414	Why am I being charged for services I didn't subscribe to?	AGENT131	negative	true	false
CALL00000095	2025-09-22T13:40:00	CUST9650428	Glo	230	Why am I being charged for services I didn't subscribe to?	AGENT230	negative	false	false
CALL00000096	2025-09-14T16:17:00	CUST4811101	MTN	499	My data finishes too quickly. I need an explanation.	AGENT879	negative	true	false
CALL00000097	2025-10-01T17:14:00	CUST1065674	Airtel	206	I was promised 4G network but I'm only getting 3G.	AGENT804	positive	true	false
CALL00000098	2025-09-12T13:29:00	CUST6747251	Airtel	84	I want to port my number to another network. What's the process?	AGENT574	negative	true	false
CALL00000099	2025-09-12T14:18:00	CUST5824871	Glo	686	My SIM card is not working. It shows no service.	AGENT557	negative	true	true
CALL00000100	2025-09-30T15:09:00	CUST6370151	Airtel	403	I can't receive international calls. Please help.	AGENT610	negative	true	false

End of preview. Expand in Data Studio

Customer Service Call Transcripts

Dataset Description

Text transcripts of customer service calls for natural language processing and sentiment analysis

Dataset Information

Category: Customer and User Behavior
Format: CSV, Parquet
Rows: 50,000
Columns: 10
Date Generated: 2025-10-05
Location: data/customer_service_call_transcripts/

Schema

Column	Type	Sample Values
`call_id`	String	CALL00000001
`timestamp`	Datetime	2025-10-01 09:41:00
`customer_id`	String	CUST5308366
`operator`	String	Airtel
`call_duration_seconds`	Integer	700
`customer_transcript`	String	I can't receive international calls. Please help.
`agent_id`	String	AGENT599
`sentiment`	String	neutral
`issue_resolved`	Boolean	True
`escalated`	Boolean	False

Sample Data

     call_id           timestamp customer_id operator  call_duration_seconds                                                  customer_transcript agent_id sentiment  issue_resolved  escalated
CALL00000001 2025-10-01 09:41:00 CUST5308366   Airtel                    700                    I can't receive international calls. Please help. AGENT599   neutral            True      False
CALL00000002 2025-09-18 08:17:00 CUST2079722      Glo                    335 My network has been very poor in Kano. I can't make calls or browse. AGENT677  negative            True      False
CALL00000003 2025-10-01 12:13:00 CUST4225287      MTN                    549 My network has been very poor in Kano. I can't make calls or browse. AGENT618  positive            True      False

Nigerian Context

This dataset incorporates authentic Nigerian telecommunications characteristics:

Geographic Coverage: Major Nigerian cities including Lagos, Abuja, Kano, Port Harcourt, Ibadan
Operators: MTN, Airtel, Glo, 9mobile with realistic market shares
Phone Numbers: Nigerian format (+234 prefixes)
Currency: Nigerian Naira (NGN)
Time Zone: West Africa Time (WAT, UTC+1)
Network Types: 2G, 3G, 4G, 5G distribution

File Formats

CSV

data/customer_service_call_transcripts/customer_service_call_transcripts.csv

Parquet (Recommended)

data/customer_service_call_transcripts/customer_service_call_transcripts.parquet

Loading the Dataset

Python (Pandas)

import pandas as pd

# Load CSV
df = pd.read_csv('data/customer_service_call_transcripts/customer_service_call_transcripts.csv')

# Load Parquet (recommended for large datasets)
df = pd.read_parquet('data/customer_service_call_transcripts/customer_service_call_transcripts.parquet')

Python (PyArrow)

import pyarrow.parquet as pq

# Load Parquet
table = pq.read_table('data/customer_service_call_transcripts/customer_service_call_transcripts.parquet')
df = table.to_pandas()

License

MIT License - For educational and research purposes

Citation

Nigerian Telecom Datasets - Customer Service Call Transcripts
Generated: 2025-10-05
Category: Customer and User Behavior
Rows: 50,000

Related Datasets

This dataset is part of the Nigerian Telecom Datasets collection, which includes 34 datasets covering network performance, customer behavior, financial transactions, infrastructure, geospatial data, customer experience, and emerging technologies.

Downloads last month: 21

Size of downloaded dataset files:

1.28 MB

Size of the auto-converted Parquet files:

1.28 MB

Number of rows:

50,000

Collection including electricsheepafrica/nigerian-telecom-customer-service-call-transcripts

Amon Dîn

Collection

A collection of datasets from the Nigerian Telecommunications Sector • 34 items • Updated Oct 6, 2025 • 1