Datasets:
haizelabs
/
banking77

Dataset card Data Studio Files
xet
Community
2
text
stringlengths
13
433
label_gt
int64
0
76
label_oracle
int64
0
76
message_system
stringclasses
1 value
message_user
stringlengths
13
433
message_assistant_gt
int64
0
76
message_assistant_oracle
int64
0
76
label_o3mini
int64
0
76
message_assistant_o3mini
int64
0
76
id
stringlengths
17
21
confidence_selfdeclared
int64
-1
10
confidence_resample
float64
1
1
confidence_selfdeclared_TRACT
int64
-1
74
can you share card tracking number?
11
12
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
can you share card tracking number?
11
12
12
12
banking77_train_100
6
1
9
I have not received my card and it's been a week, what do I do?
11
11
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
I have not received my card and it's been a week, what do I do?
11
11
11
11
banking77_train_101
10
1
3
Is there a way I can check on the card on route to me?
11
12
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
Is there a way I can check on the card on route to me?
11
12
12
12
banking77_train_102
9
1
5
When will my new card arrive?
11
12
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
When will my new card arrive?
11
12
12
12
banking77_train_103
9
1
6
Why haven't I received my new card yet?
11
11
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
Why haven't I received my new card yet?
11
11
11
11
banking77_train_104
9
1
9
What is the expected delivery date of my card?
11
12
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
What is the expected delivery date of my card?
11
12
12
12
banking77_train_105
9
1
9
My card hasn't came in the mail yet?
11
11
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
My card hasn't came in the mail yet?
11
11
11
11
banking77_train_106
9
1
8
I haven't received my card.
11
11
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
I haven't received my card.
11
11
11
11
banking77_train_107
8
1
8
Is it possible for me to track the card is was mailed to me?
11
12
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
Is it possible for me to track the card is was mailed to me?
11
12
12
12
banking77_train_108
8
1
7
When will my new card be delivered?
11
12
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
When will my new card be delivered?
11
12
12
12
banking77_train_109
9
1
9
I was issued a card about a week ago. why hasn't it come in yet?
11
12
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
I was issued a card about a week ago. why hasn't it come in yet?
11
12
11
11
banking77_train_110
9
1
8
Can you please tell me where my card is? I ordered it 2 weeks ago!
11
11
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
Can you please tell me where my card is? I ordered it 2 weeks ago!
11
11
11
11
banking77_train_111
8
1
5
I still haven't received my card in the mail
11
11
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
I still haven't received my card in the mail
11
11
11
11
banking77_train_112
9
1
8
I'm still waiting for my card that was issued a week ago. What should I do?
11
11
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
I'm still waiting for my card that was issued a week ago. What should I do?
11
11
11
11
banking77_train_113
10
1
8
I still haven't gotten my new card. When will it get here?
11
12
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
I still haven't gotten my new card. When will it get here?
11
12
11
11
banking77_train_114
9
1
3
Do you have a tracking number for the card I was sent?
11
12
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
Do you have a tracking number for the card I was sent?
11
12
12
12
banking77_train_115
8
1
9
How do I track the card you sent to me?
11
12
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
How do I track the card you sent to me?
11
12
12
12
banking77_train_116
8
1
5
Is my new bank card on the way and is there a way to track it?
11
12
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
Is my new bank card on the way and is there a way to track it?
11
12
12
12
banking77_train_117
9
1
8
Could you send me and up date on the arrival of my card?
11
12
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
Could you send me and up date on the arrival of my card?
11
12
11
11
banking77_train_118
8
1
3
How long does it take to recieve my new card?
11
12
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
How long does it take to recieve my new card?
11
12
12
12
banking77_train_119
8
1
6
My card has not come in the mail yet.
11
11
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
My card has not come in the mail yet.
11
11
11
11
banking77_train_120
10
1
9
What's the card you sent me's tracking number?
11
12
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
What's the card you sent me's tracking number?
11
12
12
12
banking77_train_121
8
1
8
i havent got my card
11
11
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
i havent got my card
11
11
11
11
banking77_train_122
8
1
8
Why hasn't my card arrived yet?
11
11
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
Why hasn't my card arrived yet?
11
11
11
11
banking77_train_123
9
1
6
I thought I would have received my new card at this point.
11
11
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
I thought I would have received my new card at this point.
11
11
11
11
banking77_train_124
9
1
5
How long until my new card gets here?
11
12
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
How long until my new card gets here?
11
12
12
12
banking77_train_125
9
1
6
How much longer until I get my new card?
11
12
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
How much longer until I get my new card?
11
12
12
12
banking77_train_126
8
1
8
Am I able to track a card that has already been sent?
11
12
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
Am I able to track a card that has already been sent?
11
12
12
12
banking77_train_127
8
1
8
Is it possible to track the card you sent me?
11
12
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
Is it possible to track the card you sent me?
11
12
12
12
banking77_train_128
8
1
9
How long will it be to get this new card?
11
12
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
How long will it be to get this new card?
11
12
12
12
banking77_train_129
8
1
8
how can i track card you sent
11
12
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
how can i track card you sent
11
12
12
12
banking77_train_130
8
1
8
Can the card was sen to me be tracked?
11
12
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
Can the card was sen to me be tracked?
11
12
12
12
banking77_train_131
8
1
8
why have i not got my new card?
11
11
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
why have i not got my new card?
11
11
11
11
banking77_train_132
9
1
8
I need to track the card sent to me.
11
12
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
I need to track the card sent to me.
11
12
12
12
banking77_train_133
8
1
6
It's been two weeks and I haven't gotten my card, what do I do?
11
11
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
It's been two weeks and I haven't gotten my card, what do I do?
11
11
11
11
banking77_train_134
8
1
8
I was expecting my new card by now.
11
11
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
I was expecting my new card by now.
11
11
11
11
banking77_train_135
9
1
9
Where is the tracking number for the card?
11
12
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
Where is the tracking number for the card?
11
12
12
12
banking77_train_136
9
1
2
I was issued a new card a week ago but still haven't received it. How long will it be until I receive it?
11
12
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
I was issued a new card a week ago but still haven't received it. How long will it be until I receive it?
11
12
11
11
banking77_train_137
9
1
6
Can I track the card that you sent me in the mail?
11
12
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
Can I track the card that you sent me in the mail?
11
12
12
12
banking77_train_138
8
1
8
Can you tell me if I can track the card you sent me?
11
12
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
Can you tell me if I can track the card you sent me?
11
12
12
12
banking77_train_139
9
1
9
Why have I not gotten my new card?
11
11
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
Why have I not gotten my new card?
11
11
11
11
banking77_train_140
8
1
5
I'm still waiting on my new card to be delivered!
11
11
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
I'm still waiting on my new card to be delivered!
11
11
11
11
banking77_train_141
9
1
6
My new card isn't here and it was issued a week ago.
11
11
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
My new card isn't here and it was issued a week ago.
11
11
11
11
banking77_train_142
7
1
9
I was supposed to receive my new card by now, but it hasn't came in.
11
11
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
I was supposed to receive my new card by now, but it hasn't came in.
11
11
11
11
banking77_train_143
9
1
8
Is a tracking number available for the card that was just sent?
11
12
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
Is a tracking number available for the card that was just sent?
11
12
12
12
banking77_train_144
10
1
3
Why haven't I gotten my new card?
11
11
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
Why haven't I gotten my new card?
11
11
11
11
banking77_train_145
8
1
8
Was there a number to track that I could get?
11
12
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
Was there a number to track that I could get?
11
12
12
12
banking77_train_146
7
1
5
How much longer is it going to take to get my new card?
11
12
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
How much longer is it going to take to get my new card?
11
12
12
12
banking77_train_147
8
1
7
I haven't gotten my credit card in the mail.
11
11
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
I haven't gotten my credit card in the mail.
11
11
11
11
banking77_train_148
9
1
8
My card hasn't arrived yet. What do I do?
11
11
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
My card hasn't arrived yet. What do I do?
11
11
11
11
banking77_train_149
10
1
8
My card still hasn't arrived after two weeks, now what?
11
11
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
My card still hasn't arrived after two weeks, now what?
11
11
11
11
banking77_train_150
9
1
3
My card appears to have never arrived?
11
11
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
My card appears to have never arrived?
11
11
11
11
banking77_train_151
9
1
9
My card never arrived.
11
11
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
My card never arrived.
11
11
11
11
banking77_train_152
9
1
6
My card has been found. Is there any way for me to put it back into the app?
13
13
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
My card has been found. Is there any way for me to put it back into the app?
13
13
13
13
banking77_train_153
8
1
1
I was able to find my card. How to I go about putting it into my app?
13
13
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
I was able to find my card. How to I go about putting it into my app?
13
13
13
13
banking77_train_154
8
1
7
how do I get my card to show in the app?
13
13
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
how do I get my card to show in the app?
13
13
13
13
banking77_train_155
10
1
8
I just got my card. It's not linked yet--how do I do that?
13
13
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
I just got my card. It's not linked yet--how do I do that?
13
13
13
13
banking77_train_156
10
1
6
lost card found, want to put it back in app
13
13
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
lost card found, want to put it back in app
13
13
13
13
banking77_train_157
8
1
9
I just got a card, how can I add it to the app?
13
13
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
I just got a card, how can I add it to the app?
13
13
13
13
banking77_train_158
9
1
8
Is there any way to see my card in the app?
13
13
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
Is there any way to see my card in the app?
13
13
13
13
banking77_train_159
7
1
6
If I find a card I lost do I need to dispose of it? Or can I re-active the card and continue to use it?
13
13
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
If I find a card I lost do I need to dispose of it? Or can I re-active the card and continue to use it?
13
13
13
13
banking77_train_160
8
1
5
I found my card. How can I put it into my app?
13
13
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
I found my card. How can I put it into my app?
13
13
13
13
banking77_train_161
10
1
3
How do I make my card show up in the app?
13
13
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
How do I make my card show up in the app?
13
13
13
13
banking77_train_162
9
1
7
Can you show me where to link the new card?
13
13
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
Can you show me where to link the new card?
13
13
13
13
banking77_train_163
8
1
6
I found my old card. Can I link it back into the app?
13
13
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
I found my old card. Can I link it back into the app?
13
13
13
13
banking77_train_164
8
1
8
Show me how to link the new card,
13
13
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
Show me how to link the new card,
13
13
13
13
banking77_train_165
9
1
7
How do I add an existing card to the app?
13
13
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
How do I add an existing card to the app?
13
13
13
13
banking77_train_166
7
1
7
I finally got my card. Now I want to link it. Is that something you have to do or can I do that?
13
13
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
I finally got my card. Now I want to link it. Is that something you have to do or can I do that?
13
13
13
13
banking77_train_167
10
1
7
How do I link one of your card that I already have?
13
13
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
How do I link one of your card that I already have?
13
13
13
13
banking77_train_168
10
1
5
If I have a physical card can I link it?
13
13
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
If I have a physical card can I link it?
13
13
13
13
banking77_train_169
6
1
6
I found my lost card in my jacket pocket this morning so I'd like to reactivate it please.
13
13
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
I found my lost card in my jacket pocket this morning so I'd like to reactivate it please.
13
13
0
0
banking77_train_170
10
1
9
Can I add a card that I just found (again) to the app?
13
13
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
Can I add a card that I just found (again) to the app?
13
13
13
13
banking77_train_171
9
1
5
How can I make my card show up in the app?
13
13
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
How can I make my card show up in the app?
13
13
13
13
banking77_train_172
8
1
5
I would like to re-activate my card, it was previously reported lost but I found it this morning.
13
13
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
I would like to re-activate my card, it was previously reported lost but I found it this morning.
13
13
0
0
banking77_train_173
8
1
8
Okay, I found my card, can I put it back in the app?
13
13
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
Okay, I found my card, can I put it back in the app?
13
13
13
13
banking77_train_174
9
1
7
Can I reactivate a card?
13
13
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
Can I reactivate a card?
13
13
0
0
banking77_train_175
10
1
8
I would like to reactivate a card and wondered if that could be done?
13
13
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
I would like to reactivate a card and wondered if that could be done?
13
13
0
0
banking77_train_176
9
1
9
I got my card now, how do I make it show up in the app?
13
13
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
I got my card now, how do I make it show up in the app?
13
13
13
13
banking77_train_177
9
1
8
How do I link an existing card?
13
13
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
How do I link an existing card?
13
13
13
13
banking77_train_178
8
1
9
How do I link a new card in the app?
13
13
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
How do I link a new card in the app?
13
13
13
13
banking77_train_179
10
1
7
The card I thought was lost was just in my jacket, so can I reactivate it since I found it this morning?
13
13
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
The card I thought was lost was just in my jacket, so can I reactivate it since I found it this morning?
13
13
13
13
banking77_train_180
10
1
6
I already have a card and want to link it
13
13
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
I already have a card and want to link it
13
13
13
13
banking77_train_181
9
1
8
Can you please reactivate my card?
13
0
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
Can you please reactivate my card?
13
0
0
0
banking77_train_182
10
1
9
Where do I go to add a new card?
13
13
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
Where do I go to add a new card?
13
13
13
13
banking77_train_183
4
1
9
I want my card I just received to show up in the app. How do I do that?
13
13
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
I want my card I just received to show up in the app. How do I do that?
13
13
13
13
banking77_train_184
10
1
8
I received my card, how do I get it to show in the app?
13
13
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
I received my card, how do I get it to show in the app?
13
13
13
13
banking77_train_185
9
1
6
If I have a credit card with you how I get set up to link to it?
13
13
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
If I have a credit card with you how I get set up to link to it?
13
13
13
13
banking77_train_186
9
1
5
How do I add my new card?
13
13
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
How do I add my new card?
13
13
13
13
banking77_train_187
9
1
9
I want to reactivate my card, I thought I had lost it but found it again this morning.
13
13
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
I want to reactivate my card, I thought I had lost it but found it again this morning.
13
13
0
0
banking77_train_188
10
1
9
I need a card reactivation, I had reported my card lost but I ran across it in my jacket.
13
13
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
I need a card reactivation, I had reported my card lost but I ran across it in my jacket.
13
13
13
13
banking77_train_189
10
1
8
My card is no longer lost. How do I enter it back into the app?
13
13
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
My card is no longer lost. How do I enter it back into the app?
13
13
13
13
banking77_train_190
10
1
9
I want to reactivate my card, I thought I had lost it but found it again in my jacket.
13
13
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
I want to reactivate my card, I thought I had lost it but found it again in my jacket.
13
13
0
0
banking77_train_191
10
1
6
May I reactivate my card? I previously reported it lost, but have now found it safe and sound.
13
13
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
May I reactivate my card? I previously reported it lost, but have now found it safe and sound.
13
13
0
0
banking77_train_192
10
1
9
How do I reactivate a card I thought I lost?
13
13
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
How do I reactivate a card I thought I lost?
13
13
13
13
banking77_train_193
8
1
4
Help me figure out how to link the new card.
13
13
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
Help me figure out how to link the new card.
13
13
13
13
banking77_train_194
10
1
8
I found my lost card. Am I still able to use it?
13
13
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
I found my lost card. Am I still able to use it?
13
13
13
13
banking77_train_195
8
1
9
Will I need a new card or can I put my old card back into the app?
13
13
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
Will I need a new card or can I put my old card back into the app?
13
13
13
13
banking77_train_196
8
1
6
Is there a way to link the card i just got?
13
13
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
Is there a way to link the card i just got?
13
13
13
13
banking77_train_197
8
1
8
How do I add a new card?
13
13
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
How do I add a new card?
13
13
13
13
banking77_train_198
8
1
8
I want to reactivate my card, I found it after thinking it was lost.
13
13
You are a helpful assistant that classifies customer support requests into one of the following categories: <categories> label intent (category) 0 activate_my_card 1 age_limit 2 apple_pay_or_google_pay 3 atm_support 4 automatic_top_up 5 balance_not_updated_after_bank_transfer 6 balance_not_updated_after_cheque_or_cash_deposit 7 beneficiary_not_allowed 8 cancel_transfer 9 card_about_to_expire 10 card_acceptance 11 card_arrival 12 card_delivery_estimate 13 card_linking 14 card_not_working 15 card_payment_fee_charged 16 card_payment_not_recognised 17 card_payment_wrong_exchange_rate 18 card_swallowed 19 cash_withdrawal_charge 20 cash_withdrawal_not_recognised 21 change_pin 22 compromised_card 23 contactless_not_working 24 country_support 25 declined_card_payment 26 declined_cash_withdrawal 27 declined_transfer 28 direct_debit_payment_not_recognised 29 disposable_card_limits 30 edit_personal_details 31 exchange_charge 32 exchange_rate 33 exchange_via_app 34 extra_charge_on_statement 35 failed_transfer 36 fiat_currency_support 37 get_disposable_virtual_card 38 get_physical_card 39 getting_spare_card 40 getting_virtual_card 41 lost_or_stolen_card 42 lost_or_stolen_phone 43 order_physical_card 44 passcode_forgotten 45 pending_card_payment 46 pending_cash_withdrawal 47 pending_top_up 48 pending_transfer 49 pin_blocked 50 receiving_money 51 Refund_not_showing_up 52 request_refund 53 reverted_card_payment? 54 supported_cards_and_currencies 55 terminate_account 56 top_up_by_bank_transfer_charge 57 top_up_by_card_charge 58 top_up_by_cash_or_cheque 59 top_up_failed 60 top_up_limits 61 top_up_reverted 62 topping_up_by_card 63 transaction_charged_twice 64 transfer_fee_charged 65 transfer_into_account 66 transfer_not_received_by_recipient 67 transfer_timing 68 unable_to_verify_identity 69 verify_my_identity 70 verify_source_of_funds 71 verify_top_up 72 virtual_card_not_working 73 visa_or_mastercard 74 why_verify_identity 75 wrong_amount_of_cash_received 76 wrong_exchange_rate_for_cash_withdrawal </categories>. Only respond with a single category number, no other text.
I want to reactivate my card, I found it after thinking it was lost.
13
13
0
0
banking77_train_199
9
1
8